Care Coordination Team Member
Ann Arbor Smiles•Ann Arbor, MI
•Onsite
About The Position
Ann Arbor Smiles Dental Group is seeking a confident and organized professional to join their team as a Care Coordination Team Member. This role is more than a front desk job; it involves being a key part of the patient experience, working closely with doctors, clinical, and administrative teams to ensure patients' care is navigated seamlessly. The practice has served the Ann Arbor community for 40 years and offers opportunities for advancement within a doctor-owned setting.
Requirements
- Previous experience in front-office or other patient-facing healthcare roles is preferred
- Exceptional communication skills with patients and coworkers
- Comfortable discussing insurance, treatment, and financial matters
- Organized and able to manage multiple priorities
- Takes ownership and initiative
- Dependable, professional, and confident in a patient-facing environment
- Works well as part of a team
- Learns quickly and adapts well to new systems and processes
- Understands that excellent patient care includes both the clinical experience and everything surrounding it
Nice To Haves
- An associate's or bachelor's degree in business administration, healthcare management, or a related field is a plus
Responsibilities
- Welcoming patients and creating a warm, professional first impression
- Scheduling and coordinating patient appointments
- Managing patient records and maintaining accurate information
- Handling phone calls and patient questions with confidence and professionalism
- Coordinating closely with the clinical team to keep patient care moving smoothly
- Verifying dental insurance benefits and helping patients understand their coverage
- Discussing treatment-related financial information and assisting with collections
- Helping patients understand their options and navigate the administrative side of their care
- Supporting a positive patient experience from scheduling through completion of care
Benefits
- Competitive compensation based on experience
- Health and dental benefits for eligible employees
- Paid time off and paid holidays
- 401(k) with employer match
- Employer-paid life and disability insurance
- Dependent care flexible spending account
- Professional development opportunities
- A supportive, collaborative team environment
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
