Care Coordination Team Member
About The Position
Ann Arbor Smiles Dental Group is seeking a confident and organized professional to join their team as a Care Coordination Team Member. This role is more than just a front desk position; it's an opportunity to create an exceptional patient experience. As a key part of the patient journey, you will collaborate with doctors, clinical staff, and administrative teams to ensure patients navigate their care seamlessly. The practice, a doctor-owned entity serving the Ann Arbor community for 40 years, offers real opportunities for advancement for individuals seeking to grow their careers.
Requirements
- Previous experience in front-office or other patient-facing healthcare roles is preferred
- Exceptional communication skills with patients and coworkers
- Comfort discussing insurance, treatment, and financial matters
- Organizational skills and ability to manage multiple priorities
- Ability to take ownership and initiative
- Dependable, professional, and confident in a patient-facing environment
- Ability to work well as part of a team
- Quick learner, adaptable to new systems and processes
- Understanding that excellent patient care includes both clinical and surrounding administrative aspects
Nice To Haves
- An associate's or bachelor's degree in business administration, healthcare management, or a related field is a plus
Responsibilities
- Welcoming patients and creating a warm, professional first impression
- Scheduling and coordinating patient appointments
- Managing patient records and maintaining accurate information
- Handling phone calls and patient questions with confidence and professionalism
- Coordinating closely with the clinical team to keep patient care moving smoothly
- Verifying dental insurance benefits and helping patients understand their coverage
- Discussing treatment-related financial information and assisting with collections
- Helping patients understand their options and navigate the administrative side of their care
- Supporting a positive patient experience from scheduling through completion of care
Benefits
- Competitive compensation based on experience
- Health and dental benefits for eligible employees
- Paid time off and paid holidays
- 401(k) with employer match
- Employer-paid life and disability insurance
- Dependent care flexible spending account
- Professional development opportunities
- Supportive, collaborative team environment
- Career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
