Care Coordination Team Leader

Apicha Community Health Center•New York, NY

4d•$58,500 - $90,000•Onsite

About The Position

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are currently seeking a Care coordination Team Leader to work at our 400 Broadway location. The Care Coordination Team Leader is responsible for providing psychosocial related support to clients living with HIV who are experiencing challenges with their HIV care. This role leads initial care/service plan, conducts assessments on social network diagrams, individual counseling, booster sessions, as well as group counseling. The position is responsible for collaborating with the Care Coordination Programs Manager and the Care Coordinator to promote overall clients’ well-being and quality of life.

Requirements

Advance degree in mental health counseling or social work with two (2) year of qualifying experience required.
Must hold a valid New York State license to provide mental health services (LMSW) or equivalent (e.g., LSW, LCSW, LMHC, etc.).
Qualifying experience including working with target populations: individuals living with HIV/AIDS who are virally unsuppressed, Serious Mental Illness, and/or serious substance use disorders (SUDs).
Appreciation of and commitment to Apicha’s mission and values.
Excellent MS Office skills (Outlook, Word, Excel, PowerPoint).
Must possess the ability to interact with all levels of external and internal customers with a high level of professionalism and tact in representing Apicha CHC.
Strong organizational skills with ownership mentality.
Strong verbal and written communication skills – for both internal and external communications.
Excellent customer service skills to assist in resolving member complaints.
Ability to work effectively in both a collaborative as well as individual setting.

Nice To Haves

Experience supervising paid staff a plus.
Familiarity with AIRS, eSHARE and/or eCW preferred.
Self-motivated, outcome-oriented, problem solver strongly preferred.
Ability to work flexible hours including evenings and weekends at various venues required.

Responsibilities

Provide day-to-day oversight of the Be Into Health program and implement the program services based on policies as required.
Work with the Care Coordination Programs Manager to develop and monitor program deliverables.
Lead interdisciplinary client-related discussions and planning.
Provide supervision to Care Coordinators through face-to-face case discussions and contribute to performance reviews.
Prepare and maintain administrative and business reports and records including staff and client travel and monthly expenses.
Conduct social network activity; initial client care plan development and/or update; counseling sessions, and booster sessions with clients and support confidants.
Under the leadership of Care Coordination Programs Manager, create curriculum for and facilitate psychosocial group counseling and individual counseling for the program’s clients and collaterals.
Ensure that issues/concerns encountered or raised by clients are resolved; ensure smooth operation of the program, including troubleshooting any crisis with clients.
Document, track, and monitor services provided.
Maintain accurate records of services rendered.
Create and maintain up-to-date supervision logs.
Ensure assigned program staff maintain accurate records on services and activities such as program registration, client-related pertinent documents, client’s interactions in designate database and reporting structures in accordance with the protocols and standards of Apicha’s Department of Support Services within the required timeframe.
Ensure all service requirements under the assigned team are met and clients adhere to program guidelines as required.
Lead program staff in quality assurance and quality improvement activities.
Work as part of the unit on quality assurance and continuous quality improvement (CQI) tasks.
Collect, prepare, and report on services and activities completed in a timely manner.
Participate in internal and external meetings, including assisting as requested and appropriate.
Collaborate with external agencies and internal staff, including the clinical team, to manage care coordination resources and partnerships to target the neediest PLWHA for services.
File and respond to telephone, e-mail, and other requests for information.
Assist or provide back-up to Care Coordinators.
Represent the agency at program-related provider meetings as well as various venues to promote agency services.