Care Coordination Assistant

American Addiction Centers•Concord, NC

1d•$23 - $34•Onsite

About The Position

This role assists in the care management process by supporting case managers with various activities. The Care Coordination Assistant is responsible for gathering information, corresponding with members and physicians, investigating and documenting follow-up of complaints, and preparing department meeting materials. They also schedule and arrange meetings, collect and analyze data for reports, and create presentations. Additionally, the role involves participating in education and referral activities, communicating with various healthcare professionals, and maintaining department files and correspondence.

Requirements

Assist in the care management process.
Information gathering and correspondence with members and physicians.
Investigate and document follow-up of complaints.
Coordinate and issue necessary letters, notifications and documents.
Prepare for department meetings and maintain minutes.
Contact members and physician offices to gather needed information.
Generate necessary correspondence to members and providers.
Schedule and arrange meetings and/or appointments.
Data collection, analysis, and report production.
Create specialized reports and perform analyses of data.
Produce charts and other graphics (bar charts, pie charts, pivot tables, etc.).
Create advanced data presentations.
Create advanced Power Point presentations.
Create and format correspondence and various other documents—reports, policies, etc.
Gather and organize data from multiple sources.
File, prepare correspondence, data entry, system documentation.
Educate physician office staff on case management procedures, AdvocateCare policies and procedures and benefit plan limitations.
Communicate with case manager, supervisor, manager, director, other health care professionals, and various staff in a positive fashion.
Identify and maintain appropriate communication with supervisor involving problems and observations.
Maintain records and files within the department/unit.
Create and set up filing systems for department/unit.
Retrieve files and faxes and distribute them as requested.
Photocopy materials, as requested.
Compose correspondence from notes and/or discussions.
Assemble and prepare material for department mailings.
Type letters, memoranda, reports, and other types of correspondence from rough drafts or provided copy.

Responsibilities

Assist the case managers with care management activities, including information gathering and correspondence with members and physicians to facilitate quality and timely services.
Under direction of Care Manager, investigate and document follow-up of complaints.
Coordinate and issue necessary letters, notifications, and documents related to Care Management.
Prepare for department meetings and maintain minutes.
Contact members and physician offices to gather needed information with direction of Care Manager.
Generate necessary correspondence to members and providers.
Schedule and arrange meetings and/or appointments with multiple attendees. Make decisions regarding revision of supervisor’s/staff’s schedule to accommodate meetings and appointments.
Assist with data collection for projects related to Care Management.
Create specialized reports and perform analyses of data.
Produce charts and other graphics (bar charts, pie charts, pivot tables, etc.).
Create advanced data presentations.
Create advanced Power Point presentations.
Create and format correspondence and various other documents—reports, policies, etc.
Gather and organize data from multiple sources in support of management decision-making.
Works with PHO staff to file, prepare correspondence, data entry, system documentation and other medical management related activities.
Works with care manager in the education of physician office staff on case management procedures, AdvocateCare policies and procedures and benefit plan limitations.
Communication with case manager, supervisor, manager, director, other health care professionals, and various staff in a positive fashion in order to promote member satisfaction, quality services delivered and resolution of issues.
Identifies and maintains appropriate communication with supervisor involving problems and observations in course of daily operations.
Maintain records and files within the department/unit.
Create and set up filing systems for department/unit.
Retrieves files and faxes and distributes them as requested.
Photocopies materials, as requested.
Compose correspondence from notes and/or discussions with supervisor and/or staff.
Assembles and prepares material for department mailings, as requested.
Type letters, memoranda, reports, and other types of correspondence from rough drafts or provided copy.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program