Dental Call Center Representative

Open Door Family Medical Center•Tarrytown, NY

1d•Hybrid

About The Position

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs. Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org. Open Door is seeking a Bi-Lingual (English/Spanish) Dental Call Center Representative for its Dental Centers in Westchester and Putnam counties. The Dental Call Center Representative will report to the Senior Manager, Call Center and will be based in Ossining, NY with Hybrid schedule potential following successful completion of the training process. The Call Center aids with all incoming calls to our centers and supports access for care to our patients for medical, dental, and behavioral health services provided throughout our locations.

Requirements

Basic Computer skills including Word, Excel
Basic familiarity with dental terminology
The ability to meet and exceed performance goals
Ability to work well with others
Strong organizational skills to prioritize multiple tasks
Must possess excellent verbal and written communication skills as well as excellent interpersonal skills
Basic understanding of dental clinic processes and operations is required
Working knowledge of Electronic Medical Records systems
Minimum 1 year customer service and/or call center experience
High School Diploma or GED required
Must be able to hear and speak clearly in order to communicate information to patients, staff, and other community members or visitors
Vision adequate to read documents, a computer screen, clinic related documents and forms
Manual dexterity; the ability to lift up to 20 pounds independently; ability to sit, stand, walk, and bend

Nice To Haves

Bi-Lingual (English/Spanish)
Dental office experience preferred
Hybrid schedule potential following successful completion of the training process

Responsibilities

Schedules dental appointments for providers utilizing the scheduling protocol
Knowledgeable of dental offices' workflow and interaction with the Call Center
Answers general patient inquiries
Manages calls in a fast-paced environment and within established call timeframe
Multitasks while conversing with patients and entering information into the system
Informs patients by explaining procedures, post-operative instructions, and answers additional questions
Understands the company's health/pharmacy services and can speak to advantages and overcome objections
Keeps records of all conversations in electronic health records
Answers questions related to patient insurance, co-payments, and sliding fee scale
Confirms patient appointments via outbound calls, when needed
Grows our business by identifying and increasing scheduled appointments and enrolling new patients
Provides a positive patient experience