Dental CAD/CAM Department - Manager

Dental Metrics Maven•Rochester, NY

4d•Onsite

About The Position

A growing dental laboratory is seeking an experienced Dental CAD/CAM Manager to lead and support its digital design team. The role combines advanced technical knowledge with leadership, organization, and the ability to guide a team in a fast-paced dental lab environment. The manager will oversee digital design workflows, support quality standards, troubleshoot technical issues, and help improve departmental efficiency. The position is onsite in Rochester, NY, and offers compensation of $90,000–$110,000 per year based on experience, incentive opportunities, a premium benefits package, and relocation assistance for qualified candidates. The ideal candidate is an experienced CAD/CAM dental technician or digital lab leader who enjoys solving technical challenges, supporting team development, and improving digital production processes. This person should be comfortable balancing leadership responsibilities with hands-on technical support when needed.

Requirements

Strong experience with digital dental design workflows.
Proficiency with software and platforms such as 3Shape, Exocad, and Meshmixer, and with desktop scanners, 3D printers, and/or CNC mills.
Strong understanding of dental anatomy, occlusion, case design, and production standards.
Ability to troubleshoot technical issues and support digital production needs.
Strong communication, organization, and leadership skills.
Ability to prioritize deadlines and manage workflow in a busy lab environment.

Nice To Haves

5–7 years of dental laboratory CAD/CAM experience preferred.
Prior experience supervising, training, or managing a team preferred.
CDT certification is a plus but not required.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Lead, support, and mentor CAD/CAM designers and digital team members.
Help manage daily workflow, case assignments, scheduling, and production priorities.
Review digital designs for accuracy, function, fit, and overall quality.
Ensure cases meet internal quality standards and doctor/customer expectations.
Support complex case planning and provide technical guidance to the team.
Help improve CAD/CAM procedures, workflow consistency, and department efficiency.
Troubleshoot digital design, scanning, printing, milling, and software-related issues.
Work with lab leadership and other departments to support smooth production flow.
Monitor department performance and help identify areas for improvement.
Assist with equipment, materials, and resource planning as needed.