Dental and Oral Care Administrative Coordinator

Medical University of South Carolina•Florence, AL

About The Position

The Administrative Coordinator reports directly to MUSC Health clinic leadership and works under general supervision. The position provides customer service while verifying and preparing documentation for the Dental Medicine EHR and supports front-desk registration, telephone inquiries, scheduling, patient checkout, and coordination with dental providers. The role also helps keep clinic schedules full, addresses patient questions and concerns about finances and balances, and handles general administrative office needs. The coordinator manages patient registration and demographic updates, obtains required signatures and consents, scans insurance cards and documents, and submits insurance verification forms. Depending on the clinic, the role may include verifying insurance benefits and using Epic to schedule and manage appointments. It also includes collecting, posting, and reconciling patient payments; discussing financial responsibilities; preparing and reconciling daily deposits; managing referrals and calls; maintaining the reception and waiting area; and assisting providers and clinic staff with scheduling, patient care, quality assurance, and student attendance accountability.

Requirements

High school diploma and five years of relevant experience in business management, public administration, or administrative services; or a bachelor's degree and three years of relevant experience in those fields.
Provide courteous and professional customer service to internal and external customers.

Responsibilities

Follow MUSC Standards of Behavior, complete assigned annual training, provide customer service, maintain open communication, and follow applicable policies, procedures, and guidelines.
Manage patient registration, update patient demographics at each visit, obtain required signatures and consents, scan insurance cards, and submit insurance verification forms to the Billing Office.
Verify insurance benefits before appointments where required by the assigned clinic.
Schedule patient appointments using planned appointment lists in the EHR to keep schedules full; confirm unconfirmed appointments by telephone; and document contact notes accurately and promptly.
Use Epic to schedule and manage appointments when required by the assigned clinic location.
Collect, post, and reconcile patient payments in the Dental Medicine EHR; collect payments at check-in or checkout; provide receipts; and document financial conversations, posting errors, and refunds.
Discuss upcoming treatment appointments and future financial responsibilities, and provide printed appointment reminders.
Scan necessary documents into the EHR and prepare and reconcile daily deposits of cash, checks, and credit card transactions in accordance with applicable guidelines and policies.
Answer incoming calls for the assigned clinic in partnership with the Patient Access Center and manage incoming referrals using the EHR.
Maintain the reception and waiting area in a neat and orderly fashion.
Assist dental providers and clinic staff with duties related to scheduling, patient care, and quality assurance.
Assist with the student accountability program for attendance in pre-doctoral clinics.
Perform other duties assigned by the Manager or Supervisor, including general administrative and office needs.