Dental Administrative Assistant
About The Position
The Dental Administrative Assistant will provide administrative support to the dental staff and excellent patient-centered service to dental patients while managing the dental department operational workflow. This role involves ensuring a high-quality standard of work to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan. The position requires working cohesively with team members, communicating professionally with patients, and maintaining the integrity of the medical records system and confidentiality of workplace information.
Requirements
- High School Diploma or equivalent.
- Hands-on computer operations experience in a dental work environment.
- Current CPR certification.
- Minimum of two years of experience working in a dental office.
- Experience in collaboration with interdisciplinary healthcare teams.
Nice To Haves
- Additional education relating to the dental field is preferred.
Responsibilities
- Provide administrative support to dental staff.
- Deliver excellent patient-centered service.
- Manage the dental department's operational workflow.
- Ensure adherence to the Quality Improvement Plan.
- Maintain a culture of safety and risk management.
- Greet and determine the needs of callers, visitors, or patients.
- Answer questions based on knowledge of center policies and procedures.
- Communicate with all patients in a professional manner.
- Enter and update patient information in the computer system.
- Contact patients regarding outstanding treatment plans.
- Schedule, cancel, and reschedule appointments.
- Provide appointment services to walk-in and work-in patients.
- Refer patients to financial services for assistance.
- Provide administrative support, including reports for board meetings.
- Assist the dental director as requested.
- Oversee the proper use of radiation badges for dental team members.
- Coordinate and track patient referrals to specialists or for medical clearances.
- Oversee necessary sterilization records per state protocol.
- Maintain the integrity of the medical records system and confidentiality.
- Communicate codes effectively over the intercom system.
- Operate within departmental and center policies and procedures.
- Scan in labs.
- Assist with RW eligibility and complete extra funds forms.
- Participate in CQI activities.
- Keep appropriate individuals aware of issues and problems.
- Suggest practical solutions in response to changing regulations and needs.
- Perform additional responsibilities as requested by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
