DeNovo Financial Center Manager - Northwest Crossing (Knoxville, TN)

Fifth Third Bank • Knoxville, TN

2d • Onsite

About The Position

The De Novo Financial Center Manager (DFCM) participates in a comprehensive, customized onboarding and education program with rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program is intended to prepare successful candidates for a Financial Center Manager role. After completing the training program, the candidate is placed in a financial center.

The DFCM represents Fifth Third Bank in the communities it serves, works to build a positive brand perception, and develops relationships within and outside the financial center. The role requires a business-development focus, including at least 3–5 hours per week of community activities to attract and grow customers. The manager coaches and develops the team, applies the bank’s consultative sales and service model to provide a strong customer experience, and works with the team to build and strengthen the financial center’s book of business. The position also involves collaborating with One Bank partners on financial and community events and overseeing sales and service support, daily operations, and staffing needs.

The role is accountable for managing risk within the Bank’s risk appetite, following policies and procedures, raising concerns, and acting in the best interests of customers and colleagues. The manager is also expected to complete the FCMA roadmap and onboarding activities, develop knowledge of bank products and processes, identify customer financial needs, and support employee development and community engagement.

Requirements

• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Two or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
• Experience in the financial industry preferred.
• Experience managing a profit and loss statement (P&L) preferred.

Responsibilities

• Complete the FCMA roadmap and onboarding activities, including the Consultative Selling Skills Certification.
• Build consumer and small-business customer relationships by delivering a memorable customer experience.
• Develop working knowledge of Fifth Third products, services, processes, and internal resources, and use that knowledge to guide the team.
• Use the consultative sales process to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and ongoing support from the appropriate banker.
• Learn to source, develop, coach, and lead a team that reinforces the Bank’s core values and business strategies.
• Cultivate a One Bank culture by collaborating proactively with business partners.
• Participate in activities that benefit the communities the Bank serves, including spending a minimum of 3–5 hours per week on community business-development activities.
• Represent Fifth Third Bank in the community and build relationships inside and outside the financial center.
• Help oversee sales and service support, daily operations, staffing needs, and financial and community events with One Bank partners.
• Assist with providing employees timely, candid, and constructive feedback; employee development; challenging growth opportunities; and recognition for accomplishments.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks, elevate concerns, and follow policies and procedures.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed