DeNovo Financial Center Manager - Northwest Crossing (Knoxville, TN)

Fifth Third Bank • Houston, TX

4d • Onsite

About The Position

The De Novo Financial Center Manager (DFCM) participates in a comprehensive, customized onboarding and education program, including rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program prepares successful candidates for a Financial Center Manager role, with placement in a Financial Center after successful completion.

The DFCM represents Fifth Third Bank in the communities it serves, builds relationships inside and outside the financial center, and develops a positive brand perception. The role requires a business-development mindset, with a minimum of 3–5 hours per week spent on community activities to attract and grow a customer base. The manager coaches and develops the team, models the consultative sales and service approach, and works with the team to build and strengthen the financial center’s book of business. The role also involves collaborating with One Bank partners on financial and community events and overseeing sales and service support, daily operations, and staffing needs.

The role is accountable for managing risk by exchanging ideas and concerns, following policies and procedures, and identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite. The position is based at the Northwest Crossing financial center in Knoxville, Tennessee, and works in a normal office environment, with outside business-development activities, extended computer-screen viewing, and periodic travel for meetings or training.

Requirements

• Two or more years of equivalent experience in a leadership role managing a team in a sales environment is preferred.
• Professional verbal and written communication skills to represent Fifth Third Bank.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Nice To Haves

• Two or more years of equivalent experience in a leadership role managing a team in a sales environment.
• Experience in the financial industry.
• Experience managing a P&L.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including the Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships and providing a memorable customer experience.
• Build and maintain working knowledge of Fifth Third products, services, processes, and internal resources.
• Use the consultative sales process to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and proactive support from an appropriate banker.
• Learn to source, develop, coach, and lead a team that reinforces the Bank’s Core Values and business strategies.
• Cultivate a One Bank culture by proactively collaborating with business partners.
• Participate in activities that benefit the communities served.
• Represent Fifth Third Bank in the community, build relationships, and spend a minimum of 3–5 hours per week on community business-development activities.
• Coach and lead by example to support team development and deliver excellent customer experiences.
• Work with the team to build, increase, and strengthen the financial center’s book of business.
• Host financial and community events with One Bank partners and provide direction and oversight for sales and service support, daily operations, and staffing needs.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist with providing employees timely, candid, constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
• Identify, assess, manage, monitor, and report risks while following applicable policies and procedures.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed