Demonstration Specialist

DeepHealth•Somerville, MA

2d•Remote

About The Position

The Demonstration Specialist is responsible for showcasing and promoting products and services through live demonstrations. This role is critical for promoting and educating customers about products and services, with a portfolio of solutions aimed at elevating the entire radiology workflow by creating an efficient and seamless process when adopting products. The goal is to create a positive and engaging experience that drives customer interest and sales.

Requirements

Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology)
Proven experience in product demonstrations, sales, or customer service
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in CRM and/or CSM software and data analysis tools.
Ability to multitask, prioritize, and manage time effectively.
Strong relationship-building skills
Strong attention to detail.
Proven ability to build and maintain influential customer relationships.
Superb verbal and written presentation and communication skills
Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.

Responsibilities

Acquire and maintain in-depth knowledge of the products and services.
Stay informed about industry trends and competitors’ offerings.
Conduct live demonstrations of products or services to potential customers.
Showcase key features and benefits in a compelling and informative manner.
Interact with customers in a friendly and approachable manner.
Answer questions and address concerns effectively to enhance customer satisfaction.
Assist in the sales process by providing product information and encouraging customer interest.
Work collaboratively with the sales team to meet or exceed sales targets.
Participate in promotional events, trade shows, and product launches.
Set up and maintain demo stations, ensuring a visually appealing and organized presentation.
Gather customer feedback and provide insights to improve product offerings.
Prepare and submit regular reports on demonstration activities, customer interactions, and sales performance.
Communicate, cooperate, and consistently function professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
Demonstrate initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
Follow all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
Follow OSHA regulations, RadNet and site protocols, policies and procedures.
Follow HIPAA, compliance, privacy, safety and confidentiality standards at all times.
Practice universal safety precautions.
Promote good public relations on the phone and in person.
Adapt and be willing to learn new tasks, methods, and systems.
Report to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintain satisfactory personal attendance in accordance with RadNet guidelines.
Consistently adhere to the time management policies and procedures.
Complete job responsibilities in a quality and timely manner.
Assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.