Demonstration Specialist

DeepHealth • Somerville, MA

3d • $120 - $130 • Remote

About The Position

The Demonstration Specialist is responsible for showcasing and promoting products and services through live demonstrations. This role is critical for promoting and educating customers about products and services, with the goal of creating a positive and engaging experience that drives customer interest and sales. The portfolio of solutions aims to elevate the entire radiology workflow by creating an efficient and seamless process when adopting products.

Requirements

• Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology)
• Proven experience in product demonstrations, sales, or customer service
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in CRM and/or CSM software and data analysis tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong relationship-building skills
• Strong attention to detail.
• Proven ability to build and maintain influential customer relationships.
• Superb verbal and written presentation and communication skills
• Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Responsibilities

• Acquire and maintain in-depth knowledge of the products and services. Stay informed about industry trends and competitors’ offerings.
• Conduct live demonstrations of products or services to potential customers. Showcase key features and benefits in a compelling and informative manner.
• Interact with customers in a friendly and approachable manner. Answer questions and address concerns effectively to enhance customer satisfaction.
• Assist in the sales process by providing product information and encouraging customer interest. Work collaboratively with the sales team to meet or exceed sales targets.
• Participate in promotional events, trade shows, and product launches. Set up and maintain demo stations, ensuring a visually appealing and organized presentation.
• Gather customer feedback and provide insights to improve product offerings. Prepare and submit regular reports on demonstration activities, customer interactions, and sales performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level