Demo & RMA Specialist
About The Position
The Demo & RMA Specialist supports ACT Entertainment’s demo equipment and returns operations by keeping equipment tested, tracked, and ready for use. The role works across warehouse and service departments to prepare shipments, process incoming orders and returns, maintain accurate inventory records, perform quality checks and assemblies, and prepare demo equipment for demonstrations. The position is based in Cincinnati, Ohio, is non-exempt, and reports to the Warehouse Manager. The role requires a hands-on, organized approach, attention to detail, adherence to warehouse safety standards, and the ability to adapt to changing needs while working efficiently. Physical duties include frequently standing, moving around the warehouse, and lifting up to 25 pounds. Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
Requirements
- High school diploma or equivalent.
- At least two years of warehouse work experience.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Basic understanding of company product codes and terminology, or the ability to learn them quickly.
- Thorough understanding of warehouse policies and procedures.
- Strong planning and organizational skills.
- Strong adherence to safety standards.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Good analytical skills and sound judgment regarding inventory.
- Ability to work quickly and efficiently.
- Ability to adapt quickly and effectively to changing needs while maintaining a positive composure.
- Ability to frequently stand and move around the warehouse.
- Ability to lift up to 25 pounds at a time.
- Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Previous Quality Control experience.
- Basic knowledge of moving lights.
Responsibilities
- Pack, protect, and label boxes for domestic and international pickups, and monitor shipments in transit.
- Coordinate activities between the warehouse and service departments.
- Document items shipped and verify identifying information, quantities, and condition.
- Inspect incoming orders, compare quantities with purchase orders and packing lists, and document discrepancies.
- Conduct inventory cycle counts and replenish items as needed.
- Perform final assemblies and sub-assemblies, including component labeling and visual inspection for proper placement.
- Perform quality checks against specification sheets.
- Generate purchase orders for marketing vendors and intercompany shipments.
- Use TrackIt demo tracking software and Microsoft AX internal inventory software.
- Provide team support and assist wherever needed.
- Test and prepare demo equipment so it is ready for use.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
