Dementia Care Partners Program Coordinator

Banner Health

5d•Hybrid

About The Position

The Dementia Care Partner Program Coordinator serves as the primary point of contact for individuals and families enrolling in the Dementia Care Partners Program. This role is responsible for conducting comprehensive screening and enrollment of participants, administering standardized screening tools, and building trust through clear and effective telephone communication. The ideal candidate will excel at tracking and managing referrals efficiently, performing accurate data entry and creating encounters in the electronic medical record system, and communicating with providers regarding program referrals. Additional responsibilities include providing administrative support and coverage for the Associate Director, occasionally covering health coach visits during staff absences, and completing various administrative tasks to support program operations. This position provides a variety of program support functions which contribute to the overall management of clients’ healthcare, quality of life, and efficient use of resources. Additionally, this position provides a higher focus on administrative duties to ensure program requirement compliance. This position is responsible for communicating with eligible participants. Responsible for on-going client data collection and documentation in the electronic medical record, as well as communicating such data to the team to meet regulatory requirements. Responsible for completing chart reviews to determine program eligibility requirements to determine eligible cases for the program. This position is responsible for verbal communication with eligible participants and obtainment of data for program participation.

Requirements

High school diploma/GED or equivalent working knowledge.
May be in training for a technical/trades career in the healthcare field.
Current and active Certified Nursing Assistant (CNA), Community Health Worker Certification (CHW), or Medical Assistant Certification in state of practice may be required in certain facilities and/or departments in accordance with regulatory requirements or facility/department policy.
Moderate experience, typically gained through 1 year of relevant healthcare experience.
Clinical knowledge in healthcare.
Working knowledge of medical terminology.
Proficient with clinical care processes.
Proficient with clinical technology.
Proficient with use of the Electronic Medical Record.
Highly developed critical thinking skills with the ability to prioritize and work autonomously as needed.
Ability to adequately convey messages and thoughts to a diverse population in both written and verbal formats.
Ability to maintain excellent organizational skills under the stress of deadlines.
Computer literate and have proficient typing skills.
Desire to work with the older population.

Nice To Haves

Motivational Interviewing skills
Previous healthcare experience
Experience in dementia care
Multilingual
Additional related education and/or experience

Responsibilities

Serve as the primary point of contact for individuals and families enrolling in the Dementia Care Partners Program.
Conduct comprehensive screening and enrollment of participants.
Administer standardized screening tools.
Build trust through clear and effective telephone communication.
Track and manage referrals efficiently.
Perform accurate data entry and create encounters in the electronic medical record system.
Communicate with providers regarding program referrals.
Provide administrative support and coverage for the Associate Director.
Occasionally cover health coach visits during staff absences.
Complete various administrative tasks to support program operations.
Maintain basic knowledge of clinical techniques, software applications, or skilled trade.
Maintain current knowledge of applicable policies and procedures.
Review and analyze data.
Seek guidance on solving complex problems.
Perform tasks required by program protocol, which may include obtaining patient medical history, systems review, and cognitive assessments on participants.
Maintain quality assurance on designated protocols.
Collect data as required.
Ensure uniform implementation of protocols by completing required documentation in a consistent, accurate and timely manner.
Complete work with direct supervision.
May conduct visits with program participants.
Provide educational training and information to patients and caregivers.
May serve as a primary and direct contact person for patients and families.
Actively participate in program evaluation and process improvement processes.
Serve as a liaison to other departments, program partners as well as community agencies.
May be involved in the training or onboarding of other program staff.
Exhibit excellent interpersonal skills and a high level of customer service approach in all contacts with patients, caregivers, referral sources and staff.
Respond to standard requests from internal customers.
Interact primarily with department personnel, cross-department personnel, internal customers, patients, caregivers and physicians.
Communicate with eligible participants.
Perform on-going client data collection and documentation in the electronic medical record.
Communicate collected data to the team to meet regulatory requirements.
Complete chart reviews to determine program eligibility requirements.
Conduct verbal communication with eligible participants and obtainment of data for program participation.