Delivery Technician - Non CMV - Gilbert, AZ
About The Position
The Delivery Technician delivers, sets up, and picks up durable medical equipment (DME) and supplies in patients’ homes. The role includes explaining basic equipment use, promoting safe operation, and providing compassionate, professional customer service to patients who may depend on the equipment for life-sustaining needs. Technicians load and unload equipment, complete delivery and vehicle documentation, maintain supply components in patient profiles, assist with equipment cleaning and minor repairs, and perform routine vehicle checks. The position serves the Phoenix Metro market, with a service radius of up to two hours from the branch. Multiple shifts are available because patients are served seven days a week. On-call duty is generally scheduled once every three to four weeks and includes a stipend; on-call time is paid from departure from home, and overtime is paid if on-call work brings weekly hours above 40. Taking a vehicle home for on-call duties requires management approval. The role is eligible for a Safe Driver Bonus.
Requirements
- Ability to lift, carry, and maneuver equipment weighing up to 50 lbs. as part of daily deliveries and set-ups.
- High school diploma or equivalent.
- At least one year of related work experience.
- Must be 21 years of age or older.
- Valid driver’s license.
- Completion of Apria’s Driver Training Program.
- English reading, writing, and speaking skills.
Nice To Haves
- Willingness to learn.
- Dependability.
- Adaptability.
- Strong customer service and bedside manner.
- Mechanical aptitude.
- Comfort entering patient homes.
Responsibilities
- Safely lift, carry, and maneuver equipment as part of daily deliveries and setups.
- Deliver, set up, and pick up durable medical equipment and supplies inside patient homes.
- Provide clear, compassionate, professional instruction on equipment use.
- Provide customer service and support to patients who may rely on equipment for life-sustaining needs.
- Load and unload equipment from the delivery vehicle.
- Respond to emergency delivery requests when needed.
- Accurately complete delivery logs, pickup forms, and vehicle documentation.
- Maintain supply components in patient profiles.
- Assist with equipment cleaning and minor repairs.
- Perform routine vehicle checks.
- Support additional duties as assigned.
Benefits
- Safe Driver Bonus eligibility.
- On-call stipend.
- Overtime pay if on-call work causes weekly hours to exceed 40.
- Medical, dental, and vision care coverage.
- Paid time off plan.
- 401(k) Plan.
- Flexible Spending Accounts.
- Basic life insurance.
- Short- and long-term disability coverage.
- Accident insurance.
- Teammate Assistance Program.
- Paid parental leave.
- Domestic partner benefits.
- Mental, physical, and financial well-being programs.
- Training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
