Delivery Team Lead - Technology (Omaha, NE)

First National Bank•Omaha, NE

1d•$89,828 - $148,215•Hybrid

About The Position

A Delivery Team Lead works on the delivery team and reports to the Delivery Manager. The role serves as the primary communication point with management and stakeholders, coordinating the team’s day-to-day work. In an Agile environment, the Delivery Team Lead manages work intake and execution and organizes work using the Kanban framework and board. The role orchestrates projects, epics, stories, requests, and tickets; supports prioritization and backlog management; and communicates delivery status, risks, dependencies, and blockers. The Delivery Team Lead builds and maintains stakeholder relationships and a team roadmap, supports demand assessments and production support intake, and may work with multiple teams. The position is anticipated to be hybrid, with three days per week of in-person collaboration and two remote days, subject to change based on business needs. Onsite or remote designation is at the Delivery Manager’s discretion.

Requirements

Experience in one or more of the following: Business Analyst, Systems Analyst, Program Analyst, Product Owner, Scrum Master, or Project Management (1–3 years).
Understanding of and experience working in an Agile environment and a Kanban or Scrum framework (1–3 years).
Strong communication, facilitation, collaboration, and organizational skills.
Continuous-improvement orientation and demonstrable experience improving processes and teams.
Experience with roadmapping, story writing, backlog management, and release planning.
Bachelor’s degree in a technology-related discipline or equivalent experience is required.
Unrestricted work authorization; candidates must not require future sponsorship.

Nice To Haves

Experience in a role leading a team (1–3 years) is preferred.
Strong technical aptitude is a plus.
Experience working with IT vendors is a plus.
Prior technology experience, understanding of technology concepts, and experience supporting third-party software solutions.
Ability to manage and prioritize team workload collaboratively with supported business units and vendors.
Ability to lead demand assessments, help remove impediments, and identify process efficiencies through automation or other means.

Responsibilities

Orchestrate projects, epics, stories, requests, and tickets, and manage team work in OneSource ServiceNow.
Lead work-breakdown exercises to create projects, epics, and stories.
Provide status updates on delivery work, escalate risks, and help remove blockers or impediments.
Manage team work on a Kanban board, facilitate Kanban ceremonies, and review Kanban metrics and KPIs.
Manage dependencies with other teams and attend or hold Scrum-of-Scrum ceremonies when appropriate.
Ensure adherence to software development life cycle (SDLC) governance.
Help prioritize work with the team or facilitate priority discussions to balance planned work against request-ticket queues.
Lead team intake ceremonies for projects, including demand assessments and progressive elaborations for team-led project-sized work.
Build and maintain business and technology stakeholder relationships; communicate and negotiate scope with stakeholders, business units, and vendors when appropriate.
Represent business units within the delivery team, acting in their best interests and supporting their strategy and vision.
Manage and prioritize the backlog with input from technology and business stakeholders.
Build and maintain the team roadmap with input from technology and business stakeholders.
Manage intake for incident tickets and production support.
Support multiple teams when needed.