Delivery Station Site Leader (Operations Manager)

Jitsu•Reno, NV

60d•$90,000 - $105,000•Onsite

About The Position

The Operations Manager serves as the site leader and is accountable for the warehouse facility’s overall performance. The role owns sort and driver launch operations end to end, leads a team of rotating temporary hourly associates based on volume, and drives continuous improvement across safety, quality, and cost. It also contributes to market P&L oversight and partners with the direct Manager to shape operational strategy as Jitsu scales. The role oversees daily warehouse operations, including outbound and sortation, and ensures packages are dispatched accurately and on schedule. It is a hands-on leadership position requiring a strong presence on the floor. The Site Leader drives operational metrics and safety compliance, manages supply inventory and bi-weekly orders, and hires, trains, mentors, and develops warehouse associates. The position also supports workforce planning, market P&L management, data-driven process improvement, and cross-functional coordination to meet last-mile commitments and client expectations. This is a flexible, on-site leadership role supporting a 24/7 operation. Weekend, night, and holiday hours may be required, with on-call availability and frequent on-site coverage across shifts. The role may require up to 25% local and national travel to support other sites. Physical activities include standing, walking, sitting at a desk, working on a computer, climbing, kneeling, crouching, crawling, and occasionally moving or lifting up to 60 pounds. Compensation may include bonuses, equity, or commissions in addition to base salary; no salary range is provided in the supplied description.

Requirements

Academic or equivalent experience.
Four years of experience in last-mile delivery, 3PL warehousing, logistics, or last-mile transportation.
Three years of experience managing direct and indirect reports in an operations environment.
Ability to lead in a high-growth, fast-paced environment, adapt quickly, and bring others along.
Strong analytical skills and comfort working with data.
Experience using Google Sheets to track KPIs and support decisions.
Excellent communication skills and ability to engage effectively across organizational levels.
Track record of building and developing high-performing hourly teams.
Ability to meet the role’s physical requirements, including occasionally moving or lifting up to 60 pounds.
Availability for weekend, night, and holiday hours as needed, on-call coverage, and flexible on-site coverage across shifts.
Ability to travel up to 25% locally and nationally.

Nice To Haves

Interest in using AI to optimize workflows.
OSHA Forklift Operator certification.

Responsibilities

Own daily warehouse operations, including outbound and sortation, and ensure packages are dispatched accurately and on schedule.
Maintain a strong floor presence and lead by example in a hands-on leadership role.
Drive safety, quality, and cost metrics and lead continuous improvement across operational areas.
Champion OSHA compliance, ensure PPE availability, and promote a safety-first culture.
Manage supply inventory and submit bi-weekly orders to prevent stock-outs and control costs.
Hire, train, mentor, and develop rotating temporary hourly associates based on volume.
Build bench strength by increasing the number of qualified warehouse personnel in the market ahead of volume increases.
Partner with the direct Manager on platform associate workforce planning and team engagement.
Assist with market P&L management and understand controllable cost drivers and levers.
Use data to identify operational trends and execute improvements that increase efficiency and scalability.
Collaborate with Client Operations, People, and Central Ops to resolve issues and exceed client expectations.
Partner with Client Operations to meet last-mile commitments and strengthen client relationships.
Provide on-call availability and flexible on-site coverage across shifts, including weekend, night, and holiday hours as needed.
Travel locally and nationally, up to 25%, to support coverage at other sites.