Delivery Specialist-3

O'Reilly Auto Parts•Warwick, RI

About The Position

The Delivery Specialist maintains and operates store vehicles to deliver parts and/or products to professional customers safely and efficiently. The role also involves collecting money on C.O.D. deliveries and picking up customer returns. Bilingual candidates are encouraged to apply. The position includes keeping delivery vehicles clean, maintained, fueled, and secure; completing daily vehicle inspections; using handheld fleet-management devices to process deliveries and capture customer signatures; and securing vehicle keys, fuel or fleet credit cards, devices, and collected money. The Delivery Specialist communicates customer problems or special needs to store management and promptly reports vehicle maintenance needs, accidents, or damage. Other duties may include customer service, cashiering, sweeping, stocking and straightening merchandise, merchandising, running errands, handling core returns, checking in and putting up stock orders, and assisting with phones, sales, or service as business requires. The role also requires clocking in and out according to company policy and performing other assigned duties.

Requirements

  • Ability to quickly match alphanumeric sequences.
  • Strong interpersonal communication skills.
  • Ability to adapt quickly and effectively to changing delivery situations.
  • Driving record must meet the standard set in the company's 14/18-point record system.
  • Must possess a legally required state driver's license and meet company-mandated driving eligibility requirements.

Nice To Haves

  • Familiarity with automotive parts.
  • Ability to operate other light store equipment.
  • Fluency in multiple languages; Spanish is highly desired.

Responsibilities

  • Operate company vehicles to deliver parts and products to customers safely and efficiently.
  • Use delivery fleet-management handheld devices to process deliveries, capture customer signatures, update vehicle mileage, and complete daily vehicle inspections.
  • Keep delivery vehicles clean and maintained, and complete daily inspections before operating them.
  • Keep delivery vehicles, keys, fuel or fleet credit cards, handheld devices, and collected money secure.
  • Collect money on C.O.D. deliveries.
  • Pick up customer returns, including new, warranty, and core returns, and complete driver return slips.
  • Communicate customer problems or special needs to store management.
  • Immediately report vehicle maintenance needs, accidents, and vehicle damage to the store manager.
  • Ensure the fuel tank is filled and lock and secure the vehicle at the end of the business day.
  • Clock in and out according to company policy.
  • Perform additional duties as assigned, such as customer service, sweeping, stocking and straightening stock, merchandising, running errands, handling core returns, and checking in and putting up stock orders.
  • Occasionally assist customers, serve as a cashier, or help with merchandising, phones, sales, and service when business requires.

Benefits

  • Competitive wages and paid time off.
  • Stock Purchase Plan.
  • 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance.
  • Optional Flexible Spending Account (FSA).
  • Team Member Health/Wellbeing Programs.
  • Tuition Educational Assistance Programs.
  • Opportunities for career growth.
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