Reception / Clerical

Orville's Appliance Inc•Lancaster, NY

3d•$17 - $18

About The Position

The Delivery Receptionist adheres to the Closing Checklist to ensure all tasks are completed. The role also attends to customer pickups and inquiries regarding delivery of specific appliances. The position manages orders, customer communications, delivery paperwork, back-orders, and related records. It may also involve receiving warehouse inventory and submitting damage allowance claims for management review. Other duties may be assigned by the manager.

Requirements

High school diploma or GED equivalent.
No prior experience required.
Ability to provide excellent customer service.
Ability to work on multiple projects at once.
Excellent time-management skills and ability to work in a fast-paced environment.
Self-motivation and demonstrated attention to detail.
High levels of professionalism and teamwork.

Responsibilities

Manage orders, including shipping and applying payments when applicable.
Ensure all orders are accounted for and closed out by the end of the day.
Receive payments during customer pickup times.
Use Package Al to adjust customer contact information and CODs for the following delivery day.
Provide customers with routine, timely updates on delivery order status and estimated arrival times.
Answer customer inquiries through the automated messaging system and inbound calls.
Review paperwork submitted by delivery drivers for accuracy and submit it to the Delivery Manager once finalized.
Check and report applicable product back-orders.
Scan CPU logs and Damage Waivers for reporting purposes.
Receive warehouse inventory when applicable.
Submit damage allowance claims for management review.
Perform other duties as assigned by the manager.