Delivery Operations Analyst

Sun Communities•Southfield, MI

About The Position

The Delivery Operations Analyst supports consistent and effective delivery execution by administering core delivery tools, maintaining accurate reporting, organizing governance materials, and supporting standardized processes and documentation. The role helps delivery leaders and teams improve visibility, efficiency, and accountability, reduce administrative burden, and strengthen delivery discipline. The analyst administers and supports the Wrike platform and its governance, develops delivery governance materials and reporting, coordinates governance meetings, and provides light delivery coordination for small initiatives and operational work. The role also maintains the Innovation & Technology Playbook and related documentation and repositories, and supports team planning, onboarding, enablement, and the use of AI-enabled tools to improve delivery outcomes.

Requirements

Bachelor's degree in Business, Information Technology, or a related field.
At least 2 years of experience in project/delivery operations, PMO support, IT operations, or a related environment.
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Valid driver's license.
Effective communication skills and ability to work cross-functionally.
Excellent skills in reporting, dashboard creation, and data accuracy.
Experience maintaining process documentation and knowledge management systems.
Familiarity with delivery governance frameworks and agile/waterfall methodologies.
Proficiency with Microsoft 365 tools, including SharePoint, Teams, Excel, and PowerPoint.

Nice To Haves

Experience administering Wrike or similar project management platforms.

Responsibilities

Administer and maintain Wrike user access, license assignments, configuration settings, Custom Fields, Custom Item Types, Blueprints, Workflows, Automations, and related platform governance.
Provide Wrike platform support, troubleshooting, user guidance, and enhancement coordination to improve adoption, usability, data quality, and operational effectiveness.
Develop, evaluate, and recommend delivery governance templates, standards, metrics, and documentation to reinforce consistent portfolio management practices.
Coordinate governance meetings by preparing agendas and materials, documenting decisions, tracking action items, and supporting follow-up communications.
Support light delivery coordination by tracking tasks, dependencies, deliverables, and follow-up actions for small initiatives or operational work efforts.
Oversee and curate the Innovation & Technology Playbook, delivery process documentation, team guides, and knowledge repositories, including content organization, version control, retention, and compliance standards.
Support quarterly team meeting planning, onboarding, and team enablement activities by coordinating logistics, materials, access requests, training resources, deliverables, dependencies, and follow-up actions.
Design, develop, and maintain portfolio, program, and delivery reports, dashboards, scorecards, templates, and distribution lists.
Analyze executive and team-level reporting by evaluating data inputs, identifying discrepancies, recommending format improvements, and ensuring information is accurate, consistent, and decision-ready.
Utilize and champion AI and AI-enabled tools to improve productivity, process efficiency, documentation quality, reporting effectiveness, and delivery outcomes.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Comprehensive dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal Assistance Plan.
Pet insurance.
Tuition reimbursement program.
Vacation RV site discounts at Sun resorts.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and pay for jury duty.
Great pay, advancement opportunities, flexibility, and learning and growth opportunities.