Delivery Operations Analyst

Sun Communities•Southfield, MI

19h

About The Position

The Delivery Operations Analyst supports consistent and effective delivery execution by administering core delivery tools, maintaining accurate reporting, organizing governance materials, and supporting standardized processes and documentation. The role enables delivery leaders and teams to work with greater visibility, efficiency, and accountability while reducing administrative burden and improving delivery discipline. The analyst administers and supports the Wrike platform and its governance, develops and maintains delivery standards and reporting, coordinates governance meetings, and provides light delivery coordination. The role also oversees the Innovation & Technology Playbook and related knowledge repositories, supports team meetings and onboarding, and uses AI-enabled tools to improve productivity, documentation, reporting, and delivery outcomes. This is a Corporate Headquarters position in the Metro Detroit, Michigan market.

Requirements

Bachelor's degree in Business, Information Technology, or a related field.
Two years of experience in project/delivery operations, PMO support, IT operations, or a related environment.
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Valid driver's license.
Effective communication skills and ability to work cross-functionally.
Excellent reporting, dashboard creation, and data accuracy skills.
Experience maintaining process documentation and knowledge management systems.
Familiarity with delivery governance frameworks and agile/waterfall methodologies.
Proficiency with Microsoft 365 tools, including SharePoint, Teams, Excel, and PowerPoint.

Nice To Haves

Experience administering Wrike or similar project management platforms.

Responsibilities

Administer and maintain Wrike user access, license assignments, configuration settings, Custom Fields, Custom Item Types, Blueprints, Workflows, Automations, and related platform governance.
Provide Wrike platform support, troubleshooting, user guidance, and enhancement coordination to improve adoption, usability, data quality, and operational effectiveness.
Develop, evaluate, and recommend delivery governance templates, standards, metrics, and documentation to reinforce consistent portfolio management practices.
Coordinate governance meetings by preparing agendas and materials, documenting decisions, tracking action items, and supporting follow-up communications.
Support light delivery coordination by tracking tasks, dependencies, deliverables, and follow-up actions for small initiatives or operational work efforts.
Oversee and curate the Innovation & Technology Playbook, delivery process documentation, team guides, and knowledge repositories, including decisions about content organization, version control, retention, and compliance standards.
Support quarterly team meeting planning, onboarding, and team enablement activities by coordinating logistics, materials, access requests, training resources, deliverables, dependencies, and follow-up actions.
Design, develop, and maintain portfolio, program, and delivery reports, dashboards, scorecards, templates, and distribution lists.
Analyze and synthesize executive and team-level reporting by evaluating data inputs, identifying discrepancies, recommending format improvements, and ensuring information is accurate, consistent, and decision-ready.
Use and champion AI and AI-enabled tools to improve productivity, process efficiency, documentation quality, reporting effectiveness, and delivery outcomes.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal Assistance Plan.
Pet insurance.
Tuition reimbursement program.
Vacation RV site discounts at Sun resorts nationwide.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and pay for jury duty.
Pay, advancement opportunities, learning and growth opportunities, and flexibility.