Delivery Analyst

VideoAmp Careers Website

2d•$104,000 - $110,000•Remote

About The Position

VideoAmp is seeking an entry-level Delivery Analyst to join its Professional Services team. The role is the day-to-day operational owner of client onboarding, platform delivery, and ongoing support for measurement clients. The Delivery Analyst works closely with Account Management and Solutions Engineering to configure, deliver, and maintain client platforms, reporting, and data needs accurately and on time. The position covers client onboarding, platform configuration and data management, reporting and deliverables, troubleshooting, and ongoing account support. The analyst helps coordinate onboarding, builds audiences and reporting, manages tickets and quality checks, and contributes account context to escalations and opportunities. The role is remote in the United States, with a stated base salary of $104,000–$110,000, equity participation, and benefits.

Requirements

Strong organizational skills and ability to manage multiple client accounts, tickets, and deliverables simultaneously without overlooking details.
Comfort working with data platforms, ticketing systems such as JIRA, and technical concepts such as pixels, tags, and data mapping.
Fluency in Microsoft Excel and PowerPoint, and comfort learning new internal platforms and tools.
Strong written and verbal communication skills and ability to work cross-functionally with Sales, Account Management, and Solutions Engineering.
A proactive, QA-focused mindset and interest in building repeatable, scalable delivery processes.
Ability to navigate ambiguity and escalate appropriately when client needs or risks arise.

Nice To Haves

Experience with pixel or tag implementation, ad serving platforms, or digital audience measurement.
Familiarity with CTV, cross-screen, or walled-garden measurement concepts.
Experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry.

Responsibilities

Partner with Account Management to schedule and help lead onboarding calls, confirming measurement scope, deliverables, and service expectations.
Send onboarding workbooks to clients and submit tickets for setup items that are not self-service, involving Solutions Engineers for technical questions.
Build and maintain custom audiences in the platform based on client-defined criteria.
Own creative fingerprinting for RaaS/CTV measurement as captured in client digital data onboarding workbooks.
Request and validate metadata mapping before building client deliverables.
Open and manage tickets for pixel QA and discrepancy checks, escalating to Account Management when clients do not respond to changes that could affect renewals or upsell opportunities.
Build and deliver platform dashboard reporting specified in client contracts or orders.
Build templated and contracted reporting decks with Account Management; Account Management provides templates and bespoke upsell content and owns final delivery to customers.
Create and manage JIRA tickets for onboarding and troubleshooting.
Support troubleshooting of platform issues, including data discrepancies, report failures, and access issues.
Manage support requests tied to known product limitations, including walled-garden reporting and local measurement.
Support recurring Office Hours and quarterly Account Reviews.
Provide input into billing-related reporting and account-specific trackers.
Contribute context and ticket history to escalations involving product issues, feature gaps, or revenue risk.
Stay informed about account plans, renewals, and capability upsell opportunities to help flag risks and growth signals.