Delivery Manager – Financial Services

Synechron•Pittsburgh, PA

About The Position

Synechron is seeking an experienced Delivery Manager to lead large-scale technology delivery engagements for strategic banking clients. The role owns end-to-end delivery across multiple programs and portfolios, including financial management, client engagement, operational governance, and execution of complex transformation programs. It requires delivery leadership, commercial acumen, people leadership, and client relationship management to produce predictable outcomes across Agile and traditional delivery models. The Delivery Manager leads global and cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives, including onsite, nearshore, and offshore teams. The role manages staffing and workforce planning, delivery financials and P&L, fixed-price and outcome-based engagements, governance, risk, quality, and client relationships. It also supports account growth and uses AI and automation to improve delivery efficiency while maintaining execution rigor, quality, compliance, and risk controls. The position serves banking and financial services clients in regulated environments. Relevant domain areas include Wealth Management and Consumer Banking, such as auto, mortgage, and personal lending, credit cards, retail banking, and consumer finance. The role may be filled in Pittsburgh, PA at a base salary of $160,000–$180,000 per year, with benefits; salary varies by geography and other factors.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
12–18+ years of experience in IT Services and Consulting with progressive delivery leadership responsibilities.
At least 5 years of experience managing large-scale Banking and Financial Services technology programs.
Proven experience managing global delivery teams across onsite, offshore, and nearshore locations.
Strong financial management experience, including ownership of delivery P&L, revenue, margins, and utilization.
Experience delivering Agile, Scrum, SAFe, Waterfall, and hybrid programs.
Strong understanding of the software development lifecycle, cloud technologies, digital transformation, enterprise application delivery, and modern engineering practices.
Experience managing Fixed-Price, Time & Material (T&M), and Managed Services engagements.
Excellent communication, executive stakeholder management, negotiation, and people leadership skills.
Proven experience delivering technology programs for large Banking and Financial Services organizations.
Strong domain expertise in Wealth Management and/or Consumer Banking, including one or more of auto lending, mortgage lending, personal lending, credit cards, retail banking, or consumer finance.
Strong understanding of banking regulations, governance, security, risk, and compliance requirements.
Familiarity with banking delivery governance, stakeholder management, production support, and change management processes.
Experience working in highly regulated environments with stringent audit and compliance standards.
Knowledge of banking platforms across digital banking, payments, lending, commercial banking, wealth management, and customer servicing.
Experience partnering with business stakeholders on digital transformation, modernization, cloud, data, AI, and platform transformation initiatives.

Responsibilities

Own end-to-end delivery of multiple banking-domain programs and portfolios, aligning outcomes with client business objectives.
Manage delivery across onsite, nearshore, and offshore teams and lead cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives.
Establish delivery governance, risk management, and execution discipline to achieve predictable, high-quality outcomes.
Own demand intake, resource planning, workforce forecasting, hiring coordination, onboarding, deployment, utilization, employee transitions, bench management, succession planning, and performance management.
Optimize resource mix and resource pyramid while building teams through coaching, mentoring, and career development.
Own delivery financials, including revenue, costs, gross margin, profitability, forecasts, financial planning, and revenue recognition.
Improve rate realization and resource utilization, identify revenue leakage, monitor financial KPIs, and take corrective action to improve margins.
Support account growth through solutioning, estimation, commercial proposals, and account expansion.
Deliver fixed-price and outcome-based engagements; define and manage scope, assumptions, dependencies, and acceptance criteria.
Lead change-request governance and commercial negotiations; track burn rates, effort, milestones, and commitments; protect margins through scope management.
Ensure contractual obligations, SLAs, and client commitments are met.
Establish program governance frameworks; lead executive governance meetings, operational reviews, and steering committee reviews.
Maintain delivery dashboards, KPIs, and performance scorecards; manage risks, assumptions, issues, dependencies, and timely escalations.
Ensure quality standards, compliance requirements, and organizational processes are followed, and implement continuous improvement initiatives.
Build trusted relationships with senior client stakeholders and act as the primary escalation point for delivery and operational issues.
Communicate risks, challenges, and mitigation plans proactively; negotiate priorities, scope changes, timelines, and commercial impacts.
Collaborate with sales and practice teams to identify account-growth opportunities and drive customer satisfaction.
Apply banking domain knowledge to deliver technology programs in regulated environments, including digital transformation, modernization, cloud, data, AI, and platform initiatives.
Use AI and automation to improve delivery efficiency, estimation, productivity, operational reporting, and AI-assisted development, testing, documentation, and project management while maintaining governance, quality, compliance, and risk controls.

Benefits

Highly competitive compensation and benefits package.
Possibility to work abroad.
10 days of paid annual leave, plus sick leave and national holidays.
Maternity and paternity leave plans.
Comprehensive insurance including medical, dental, vision, life insurance, and long- and short-term disability; plans vary by region.
Retirement savings plans.
Higher education certification policy.
Commuter benefits; varies by region.
Extensive training opportunities focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business access to more than 5,000 curated courses for Synechron employees.
Coaching opportunities with experienced colleagues from Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting-edge projects at leading tier-one banks, financial institutions, and insurance firms.
Flexible workplace arrangements, mentoring, internal mobility, and learning and development programs.