22627 - Delivery Manager - Cardiff Civil & Family Justice Centre

Ministry of Justice UK•Town of Wales, NY

11d•£35,335 - £37,847•Onsite

About The Position

Our Delivery Managers play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focussed and intent on delivering excellent service, then this is an exciting leadership role. HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England, Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition. You will be responsible for the smooth running of Cardiff Civil & Family Justice Centre, 2 Park Street, Cardiff CF10 1ET, leading your team of EO managers and other staff, and supporting your operations manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service. You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders, which will include the judiciary.

Requirements

People management skills to successfully lead your teams, with the coaching aptitude to support and empower your people.
Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
Able to build and maintain effective relationships with key internal and external stakeholders at all levels.
Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.
Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.
Able to use IT with a willingness to learn new systems.

Nice To Haves

Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.
To influence and negotiate to resolve competing priorities and issues.
Leadership potential.
Manage resource to deliver excellent customer service.
Resolve problems calmly and professionally.

Responsibilities

Management of day-to-day operations within their area.
Leading their team of EO managers and other staff.
Supporting their operations manager to meet operational needs.
Deliver performance objectives.
Provide a consistent and customer-focused service.
Give guidance and direction to your team, to support delivery of the overall business plan.
Make sure that performance outcomes are met.
Ensure the team is resourced and trained effectively to meet your allocated budget.
Identifying and implementing solutions to problems.
Develop effective relationships with all key stakeholders, which will include the judiciary.