22839 - Bailiff - Caernarfon Justice Centre
About The Position
As a bailiff, you will play a vital role in the UK’s Justice System working on the front line, dealing with people who are at some of the most challenging points of their lives. HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently. This role is not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service. We’re passionate about delivering Justice for everybody in the UK. That means having a diverse workforce that fully represents the people we serve.
Requirements
- Excellent communicator (both written and verbal).
- Ability to swiftly assess circumstances and adapt accordingly.
- Confident leader in emotionally charged situations.
- Excellent customer service skills.
- Prefer working away from an office.
- Enjoy working by yourself or in a small team.
- Like your days to be varied.
- Full UK driving licence.
- Familiar with using IT and comfortable with receiving training on the courts case management systems.
- Must have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Nice To Haves
- Ability to listen.
- Good communicator.
- Persuasive manner.
- Great empathy for customers.
- Ability to draw on the experience of colleagues who will always be on hand to give advice or support you when needed.
Responsibilities
- Visiting people in their homes and businesses.
- Calmly explaining why you are visiting and what options are available to help resolve matters.
- Demonstrating empathy for court users.
- Being non-judgmental but focused on carrying out your role whilst fully respecting the customers that you meet.
- Planning your days to manage your workload.
- Coping and adapting with plans changing at short notice.
- Using IT for inputting, emails, etc.
- Receiving training on the courts case management systems.
- Travel to other court locations and to attend training courses may be required to meet business needs.
Benefits
- Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
- Scheme to allow qualifying staff to buy or sell up to three days leave each year.
- Additional paid time off for public holidays and 1 privilege day.
- Choice of pension schemes.
- Extensive range of training and development opportunities.
- Opportunity to join employee-run networks.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
- Fuel allowances are paid.
- Full PPE and safety training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
