Delivery Manager

Hearst • San Antonio, TX

21h • Onsite

About The Position

The Delivery Manager of Home Delivery works closely with the Zone Manager, and Operations Manager to ensure smooth, efficient, and on time delivery of our San Antonio Express-News paper products to our subscribers. The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the Zone Manager with organizing, planning, and implementing strategy for daily home delivery of our products. The Delivery Manager is a professional, exempt management role overseeing the contract relationship with independent distributors.

Requirements

• Excellent interpersonal and communication skills
• Basic computer skills to include Excel and Outlook
• Ability to work a flexible schedule; to include third shift (12am-8am)
• Reliable Transportation; a valid U.S. Driver’s License, and proof of auto liability insurance
• Highly skilled in project completion in a fast-paced environment
• High School Diploma required

Nice To Haves

• Prior Distribution, Delivery, Warehouse, Management experience preferred
• Bi-Lingual Preferred, but not required

Responsibilities

• Assists in the development and maintenance of accurate subscriber information and distribution lists and route maps.
• Actively contributes to the overall success of Zone operations by providing leadership in a team-centric environment.
• Positive interaction with subscribers in resolving service requests or incidents to maintain a high level of customer satisfaction.
• Delivers newspapers as assigned daily
• Verify the accuracy of information incoming from independent contractors.
• Assist Zone Management in recruiting potential independent distributors
• Proactively escalate issues and communicate potential challenges
• Demonstrate a willingness to enthusiastically accept many varied projects and new responsibilities as assigned
• Persistence when encountering obstacles to keep the project moving to completion.
• Consistently show respect for colleagues at all levels to contribute to a positive work environment.
• Ability to maintain composure and work well under pressure.
• Consistently demonstrate the ability to move into problem-solving mode whenever challenges or concerns arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED