Delivery Manager (Enterprise Business Systems)

Allegis Group•Hanover, MD

9h•$138,100 - $222,500•Hybrid

About The Position

The Delivery Manager (DM) is responsible for planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in delivering exceptional business value to users. The DM is accountable for the delivery of all products and services within EBS consistent with plan or defined service levels. The DM is accountable for the end-to-end delivery, operational health, team performance, financial stewardship, and technology lifecycle of a portfolio that includes: Legacy Onboarding – SmartERP, ACT (Appian); Workforce Automation – Global Case Management and HRMatters (Salesforce); Tableau reporting and analytics; and Back Office - Oracle Fusion.

Requirements

Bachelor’s degree in Information Systems, or equivalent; advanced degree desirable
Minimum of 10 years of Information Technology experience required
Minimum of 5 years of leadership experience
Experience training and mentoring others
Experience delivering solutions and supporting large enterprise applications involving Oracle/Salesforce/SAP technologies.
Superior at building relationships, collaboration and teamwork across the local and global organizations
Energizes others towards a global mindset
Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
Ability to translate/communicate complex concepts to peers and business partners
Proficient in all phases of product/project delivery lifecycles
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities
Strong financial acumen with a sense of shareholder responsibility
Ability to travel without restrictions (up to 20% domestic and international)

Nice To Haves

Oracle Fusion or other large ERP experience preferred.

Responsibilities

Provides thought leadership and direction to all aspects of products and services, and partners with peers to ensure roadmaps align with business strategy.
Serves as the primary technology delivery liaison to Product Management and Business Leadership across Legacy Onboarding, Workforce Automation, Tableau reporting and Back Office/Oracle Fusion applications.
Works closely with Platform and Domain Architects to ensure solution designs align with enterprise architecture standards, scalability requirements, and long-term platform strategy.
Act as an escalation point for delivery risks, issues, and cross-team dependencies impacting the delivery areas.
Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals; orients others around a shared vision.
Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives.
Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches.
Develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality.
Maintains overarching responsibility for executing best practices approaches and methodologies (ex: ITIL, Agile/ Scrum, SDLC, SOA, etc.) for the support and sustainability of solutions.
Evaluates and identify opportunities where AI can be used to improve service delivery, reduce manual efforts, and enhance employee/customer experience.
Reviews AI and machine learning capabilities (e.g., intelligent document recognition, anomaly detection, AI-assisted case resolution) across Onboarding, Workforce Automation, Tableau reporting and Fusion Apps.
Management responsibility for the team, including hiring, leadership, development and accountability for performance.
Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.
Drives team to improve cycle time and speed to market.
Approves and reviews budgets and operational expenditures.
Shares fiscal responsibility for the organization’s technology investments and future planning of the organization’s spend, to avoid unnecessary and duplicative services and to maximize ROI.
Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation.

Benefits

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)