Business Delivery Manager

Salesforce•Indianapolis, IN

8d•$117,400 - $177,600•Hybrid

About The Position

Salesforce is seeking a Business Delivery Manager to join its Prospect-to-Cash (P2C) organization. This role is crucial for orchestrating and delivering complex business initiatives. The Business Delivery organization operates at the intersection of strategy, business operations, technology, process transformation, M&A integration, readiness, and execution. They partner across P2C and the broader enterprise to translate strategic priorities into executable plans, manage interdependencies, identify risks, and ensure successful business adoption of change. Unlike traditional project management, this role focuses on creating the conditions for successful business outcomes by establishing delivery models, driving cross-functional alignment, orchestrating dependencies, clarifying decision rights, mitigating business risk, and connecting solution delivery with business validation, readiness, activation, and post-launch stabilization. The role will support initiatives in areas such as lead management, opportunity and quote management, pricing and product operations, sales operations, incentive compensation, partner operations, mergers and acquisitions, and the underlying processes, data, AI, and technology capabilities. The Business Delivery Manager will collaborate with business leaders, technical program managers, product and engineering teams, subject matter experts, M&A partners, change and activation teams, and other enterprise functions to drive transformation from strategy through realization.

Requirements

5+ years of experience leading complex business transformation, program delivery, business operations, strategic initiatives, M&A integration, or cross-functional technology-enabled change.
Demonstrated experience orchestrating initiatives involving multiple business functions, technology teams, executive stakeholders, and organizational dependencies.
Strong understanding of Prospect-to-Cash / Lead-to-Cash processes, preferably through direct operational experience or experience transforming sales, quoting, pricing, compensation, partner, or related processes and technologies.
Ability to translate ambiguous strategic priorities into structured execution models, clear accountabilities, actionable plans, and measurable outcomes.
Strong business judgment with the ability to identify the decisions, risks, dependencies, and tradeoffs that matter most to successful delivery.
Demonstrated ability to influence without authority and create alignment across teams with different priorities, operating models, and methodologies.
Ability to synthesize complex information and communicate clearly with audiences ranging from working teams to senior executives.
Experience facilitating executive and cross-functional discussions that result in decisions, accountability, and forward progress.
Strong problem-solving capability, including root-cause analysis, scenario development, recommendation building, and structured decision support.
Ability to operate effectively in ambiguity, manage competing priorities, and adjust delivery approaches as business conditions evolve.
Strong ownership mindset with demonstrated accountability for outcomes, not simply completion of assigned activities.

Nice To Haves

Experience supporting mergers, acquisitions, integrations, divestitures, or similarly complex enterprise transformations is preferred.
Experience with change management, business readiness, UAT/business validation, product delivery, operational transformation, or integration management is strongly preferred.
Experience with Salesforce products and platform capabilities is a plus.
Experience with modern work-management, portfolio-management, or collaboration tools is a plus.
PMP, Agile, Lean, change management, M&A integration, or similar certifications may be beneficial but are not required.

Responsibilities

Orchestrate end-to-end business delivery for complex, cross-functional P2C initiatives, translating strategic priorities into clear outcomes, milestones, ownership, dependencies, decision points, and execution plans.
Establish and maintain the integrated delivery view across business, product, technology, process, data, readiness, validation, activation, and integration workstreams.
Drive clarity around scope, business outcomes, decision rights, accountabilities, dependencies, assumptions, and critical path, ensuring teams understand both what must be delivered and why it matters.
Facilitate cross-functional forums designed to accelerate decisions, resolve tradeoffs, remove blockers, and manage business risk, rather than simply report program status.
Proactively identify delivery risks, organizational constraints, capacity concerns, dependency conflicts, and readiness gaps; bring forward actionable recommendations and escalation paths.
Partner with business and technical leaders to establish appropriate delivery governance and operating rhythms based on the complexity, risk, and strategic importance of the initiative.
Connect delivery execution with business validation, UAT, change readiness, enablement, communications, and adoption, helping ensure solutions are operationally ready and usable when they launch.
Support business leaders in defining success measures and business-value outcomes, creating visibility from projected value through launch, stabilization, adoption, and realized impact.
Drive effective transition from program delivery into launch, hypercare, stabilization, and business-as-usual ownership, ensuring risks, backlog items, ownership, and ongoing operating mechanisms are clearly established.
Support merger and acquisition integration efforts that impact P2C processes, systems, teams, policies, data, and seller experiences.
Translate acquisition strategy and integration priorities into an actionable business integration roadmap, including key milestones, interdependencies, decision points, risks, and readiness requirements.
Partner with M&A, Corporate Development, Finance, Legal, Technology, Product, Operations, and business stakeholders to identify integration impacts and requirements across the Prospect-to-Cash lifecycle.
Drive cross-functional planning for critical integration milestones, including pre-close planning where appropriate, Day 1 readiness, interim operating models, systems/process integration, cutover, and longer-term transformation.
Identify dependencies and potential business disruption across areas such as account and opportunity management, quoting, pricing, contracting, compensation, partner operations, reporting, data, and downstream financial processes.
Establish clear ownership and governance for integration decisions, risks, and unresolved dependencies, ensuring critical issues are escalated to the appropriate leaders at the right time.
Partner with change and activation teams to assess organizational and stakeholder impacts, develop readiness strategies, and support acquired teams and existing Salesforce teams through process and operating-model changes.
Help define and monitor integration success measures, including operational readiness, adoption, stabilization, risk reduction, and achievement of intended business outcomes.
Capture lessons learned from acquisitions and integrations to strengthen reusable M&A delivery playbooks, standards, governance, and integration practices across P2C.
Build trusted partnerships across P2C, Technology, Product, Corporate Strategy, Sales, Finance, M&A, and other enterprise organizations to align teams with differing priorities, methodologies, and perspectives around a common path forward.
Analyze complex delivery challenges, identify root causes and systemic issues, and develop recommendations that improve execution across both individual initiatives and the broader P2C portfolio.
Use portfolio insights, delivery patterns, and lessons learned to strengthen standards, reusable practices, governance, and ways of working across the Business Delivery organization.
Apply AI and automation to improve delivery effectiveness, including synthesis of program information, risk identification, dependency analysis, executive reporting, knowledge management, and decision support.
Bring curiosity, innovation, and a continuous-improvement mindset to help shape how P2C delivers transformation at enterprise scale.