Senior Manager, Business Enablement and Delivery

CVS Health•Chicago, IL

1d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Sr. Mgr, you will play a critical role in supporting our Oak Street Health patients, providers and business by connecting our technology work and investments to our Oak Street strategy and ensuring that we have clear prioritization, strong governance processes, and measurable outcomes for all technology work. Depending on organizational needs and assigned scope, the Senior Manager may lead or support a range of strategic planning, governance, performance, and business enablement activities. The role will help connect business priorities, operational needs, and technology-enabled work through domain orchestration and cross-functional partnership. Responsibilities may vary by assignment and can include evaluating opportunities, developing recommendations, coordinating stakeholders, tracking outcomes, identifying improvement needs, and supporting adoption and organizational readiness.

Requirements

8+ years of progressive experience in healthcare, operations, technology, or value-based care environments, including experience managing workstreams or complex initiatives
Strong experience leading complex, cross-functional initiatives in matrixed organizations
Demonstrated ability to translate business priorities into workflow, process, and operational execution
Experience partnering closely with business, operations, technology, informatics, and delivery teams
Experience working with system-enabled operational change, including workflow design, implementation, and adoption
Ability to influence across stakeholders, align priorities, and drive execution in ambiguous environments

Nice To Haves

Experience in value-based primary care
Experience with Epic-enabled workflows and clinical or operational process design
Experience supporting large-scale business transformation, digital enablement, or operational improvement efforts
Experience working across business and shared-service technology teams to drive execution and value realization
Bachelor’s degree preferred

Responsibilities

Lead or support business delivery and enablement activities through domain orchestration and cross-functional coordination
Support structured planning, evaluation, prioritization, and decision-making processes for assigned work
Translate business and operational needs into clear recommendations, plans, and measurable outcomes
Identify opportunities to improve processes, workflows, execution, and value realization
Coordinate stakeholder input, field perspectives, communications, and organizational readiness as appropriate
Perform additional strategic, analytical, governance, or enablement responsibilities based on organizational priorities

Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs