Delivery Lead

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! As a Delivery Lead, they will drive team performance and delivery excellence across the full application lifecycle in an agile operating model. Day-to-day responsibilities require deep facilitation, coordination, and leadership abilities, along with an understanding of enterprise-scale engineering processes. Key responsibilities include: Ensuring consistent delivery execution, removing impediments, and enabling predictable sprint outcomes Facilitating communication among clients, product owners, engineering teams, and vendor partners Improving team velocity, delivery quality, and collaboration through continuous improvement practices Supporting operational readiness and delivery planning, ensuring teams align to business, regulatory, and platform roadmaps Coordinating cross-functional dependencies across platforms, infrastructure teams, and partner groups This blend of delivery leadership, agile expertise, and technical understanding is highly specialized and not easily replaceable. This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Requirements

Delivery Lead to manage complex suite of projects using Agile/Scrum methodologies.
Experience delivering large projects with significant impact to multiple lines of business, that may have cross-functional or inter-departmental implications.
Able to achieve results quickly in a fast-paced organization; thrives in a high intensity environment with multiple and competing priorities.
Ability to communicate clearly and navigate at all levels in the organization.
Executive reporting and presentation skills.
Highly organized with critical thinking abilities at both the strategic and tactical levels.
Familiarity with various project management tools.

Nice To Haves

Proficient in JIRA, Word, Excel, PowerPoint, MS Project.
PPRT experience

Responsibilities

Ensuring consistent delivery execution, removing impediments, and enabling predictable sprint outcomes
Facilitating communication among clients, product owners, engineering teams, and vendor partners
Improving team velocity, delivery quality, and collaboration through continuous improvement practices
Supporting operational readiness and delivery planning, ensuring teams align to business, regulatory, and platform roadmaps
Coordinating cross-functional dependencies across platforms, infrastructure teams, and partner groups
Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.