Delivery Lead

TREELINE INC•Chester, ME

3d•$19 - $23•Onsite

About The Position

The Delivery Lead is responsible for managing the delivery process from post-sales contract to customer satisfaction. This role involves direct customer communication, site readiness assessment, delivery scheduling, and safe transportation and placement of portable structures. The Delivery Lead also plays a crucial role in upholding the company's safety culture and collaborating with internal teams to ensure a seamless customer experience.

Requirements

Ability to safely tow and maneuver trailers and oversized loads.
Experience operating trucks, trailers, equipment, and/or machinery.
Strong customer service and communication skills.
Ability to work independently while maintaining close coordination with team members.
Mechanical aptitude and basic construction knowledge.
Reading and writing skills sufficient to complete all required paperwork
Ability to problem solve and adapt quickly when circumstances and plans change.
Ability to plan ahead and assist with scheduling conflicts.
Ability to pass Federal DOT drug and alcohol screen, DOT physical, pre-employment physical, and background check.
High school diploma or general education degree (GED).
Valid Class A Commercial Driver's License
Valid DOT Medical Card.
Two or more years of relevant driving experience.
No preventable accidents in the past 24 months.
No more than two moving violations in the past 36 months.
No reckless driving convictions in the previous five years.
No drug and/or alcohol related driving offenses or convictions within the previous five years.
Must be available to work your designated shift which may include day, night, and weekend hours, and be capable of driving at night
Drivers must be able to meet DOT and OSHA requirements
Maintain driving record in accordance with Fed. and State Motor Carrier and Company requirements.

Responsibilities

Assume primary responsibility for customer communication following completion of the sales contract.
Contact customers to review delivery requirements, timelines, site access, and placement expectations.
Assess site readiness through customer discussions, photographs, measurements, site visits, or other appropriate means.
Identify and communicate any concerns regarding site conditions, access limitations, or safety issues prior to delivery.
Schedule deliveries in coordination with customers and internal team members.
Ensure customers understand and complete any site preparation requirements before delivery.
Safely transport and deliver sheds, camps, and other portable structures to customer locations.
Operate trucks, trailers, specialized delivery equipment, and related machinery in accordance with company policies and safety procedures.
Evaluate delivery sites upon arrival and make sound decisions regarding safe building placement.
Set foundation blocks, level buildings, and perform other required setup services.
Complete final walkthroughs with customers to ensure satisfaction and address any questions.
Maintain delivery equipment and vehicles in clean, safe, and serviceable condition.
Demonstrate an unwavering commitment to Treeline’s safety culture.
Conduct pre-trip inspections and equipment safety checks.
Identify and mitigate hazards before, during, and after deliveries.
Follow all company safety policies, applicable regulations, and best practices.
Participate in safety meetings, training programs, and continuous improvement initiatives.
Stop work and seek guidance whenever conditions create unacceptable safety risks.
Work collaboratively with sales, operations, and management teams to ensure exceptional customer experiences.
Contribute ideas and feedback to improve delivery processes, safety practices, and customer satisfaction.
Support a shared leadership environment where team members are encouraged to take initiative and contribute to organizational success.
Assist with other operational duties as needed during non-delivery periods.