Delivery Lead- Global Technology

Bank of America•Charlotte, NC

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Requirements

Strong understanding of IT Change Management, Release Management, and Production Deployment processes.
Hands-on experience with Jira, including workflow management, reporting, dashboards, and metrics generation.
Working knowledge of Quality Center/Application Lifecycle Management (ALM) tools.
Experience reviewing, approving, and governing production changes throughout the change lifecycle.
Ability to conduct Post-Implementation Reviews (PIRs) and ensure CRQ quality, completeness, and compliance.
Strong analytical and problem-solving skills with the ability to identify, assess, escalate, and resolve risks and issues.
Experience coordinating with Application Development, Infrastructure, QA, Operations, and Business teams.
Ability to manage multiple deployments and competing priorities in a fast-paced environment.
Strong communication and stakeholder management skills, including interaction with senior leadership.
Proficiency in preparing status reports, deployment metrics, governance dashboards, and executive summaries.

Nice To Haves

Experience supporting change governance within a large enterprise technology organization.
Familiarity with ITIL Change Management principles and best practices.
Knowledge of production support, release coordination, and deployment controls.
Ability to evaluate deployment risks and recommend mitigation strategies.
Experience leading governance meetings, Change Advisory Board (CAB) discussions, and deployment reviews.
Expertise in process improvement, control validation, and compliance management.
Strong organizational skills with meticulous attention to detail and audit readiness.
Ability to influence cross-functional teams and drive accountability without direct authority.
Experience supporting regulatory, mandatory, or business-critical technology initiatives.
Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools for data analysis and executive presentations.

Responsibilities

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.