Delivery Lead - Technology

Bank of America • Richmond, VA

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! LOB Description: The Technology Process and Control Manager is part of a team responsible for the bank’s technology stability through the steering, strategy management and ongoing development of the Technology Incident, Problem, and Event Management Policies, Processes, and Controls. The role is committed to help deliver Operational Excellence and expected to preserve robust business, technology, risk, compliance, and audit team partnerships to accelerate enhancements, strengthen oversight and manage process health and controls. The function is responsible for participating in all related programs, initiatives, and projects to bring about and meet ongoing transformation and modernization objectives. Job Description: This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Requirements

• Minimum of 3-5 years of experience in IT Service Management, specifically Incident and Problem Management
• Experience working with ITIL framework and best practices.
• Demonstrate innovative thinking, strategic focus and aptitude that challenges the status quo.
• Excellent organization skills: ability to adjust rapidly to changing demands and priorities.
• Strong verbal and written communication skills
• Strong relationship management skills to navigate complexities of gaining buy-in, building consensus, and resolving conflicts.
• Proficiency in using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Proficiency in using ITSM tools and platforms (e.g., ServiceNow, BMC Remedy)

Nice To Haves

• Experience working in banking or other highly regulated industry.
• ITIL Foundation Certified
• Familiarity with the process, control, and metric systems of record: Process Owner Portal (POP) and ORCIT Key Measures
• Familiarity with process and IT Service Management related reporting systems: MicroStrategy/eSmart and COGOS.

Responsibilities

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Benefits

• Access to paid time off
• Resources and support to our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed