Delivery Lead - Technology
About The Position
The Technology Process and Control Manager is part of a team responsible for the bank’s technology stability through the steering, strategy management and ongoing development of the Technology Incident, Problem, and Event Management Policies, Processes, and Controls. The role is committed to help deliver Operational Excellence and expected to preserve robust business, technology, risk, compliance, and audit team partnerships to accelerate enhancements, strengthen oversight and manage process health and controls. The function is responsible for participating in all related programs, initiatives, and projects to bring about and meet ongoing transformation and modernization objectives. This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.
Requirements
- Minimum of 3-5 years of experience in IT Service Management, specifically Incident and Problem Management
- Experience working with ITIL framework and best practices.
- Demonstrate innovative thinking, strategic focus and aptitude that challenges the status quo.
- Excellent organization skills: ability to adjust rapidly to changing demands and priorities.
- Strong verbal and written communication skills
- Strong relationship management skills to navigate complexities of gaining buy-in, building consensus, and resolving conflicts.
- Proficiency in using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Proficiency in using ITSM tools and platforms (e.g., ServiceNow, BMC Remedy)
Nice To Haves
- Experience working in banking or other highly regulated industry.
- ITIL Foundation Certified
- Familiarity with the process, control, and metric systems of record: Process Owner Portal (POP) and ORCIT Key Measures
- Familiarity with process and IT Service Management related reporting systems: MicroStrategy/eSmart and COGOS.
- Collaboration
- Project Management
- Result Orientation
- Solution Delivery Process
- Stakeholder Management
- Analytical Thinking
- Business Acumen
- Financial Management
- Influence
- Risk Management
- Agile Practices
- Architecture
- Data Management
- Solution Design
- Technical Strategy Development
Responsibilities
- Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
- Manages coordination of delivery and dependencies across multiple teams
- Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
- Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
- Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
- Supports resource planning for delivery and execution
- Ensures adherence with Enterprise Change Management standards
- Creates an inclusive team where members are treated fairly and respectfully.
- Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Leads and encourages the identification, escalation and resolution of potential risks.
- Knows and develops team members through coaching and feedback.
- Manages expenses and demonstrates an owner’s mindset.
- Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Delivers results through effective team management, structure, and routines.
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Annual discretionary award based on individual performance, line of business performance, and company success.
- Industry-leading benefits
- Support during workforce reduction, realignment or similar measures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
