Senior Delivery Lead - Technology
About The Position
This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners. Enterprise Change Management & Governance: Partners in the development & execution of change management strategies, collaborating with Level 1 Change Management Leads & Portfolio Leads to drive awareness, adoption, and alignment across the portfolio. Operational Resiliency Oversight: Leading the development of annual planning updates & strategic initiatives aligned to Never Down & Technical Operational Resiliency (TOR), ensuring continuous, always-on operations through strong operational resilience, in close partnership with portfolio & development leads, & presenting to executive forums to inform prioritization and drive alignment. Strategic Sequencing of Portfolio Initiatives: Managing initiative sequencing & prioritization across the Global Operations Portfolio. Oversight includes collaborating with portfolio & project management leadership to capture critical updates, ensure timely risk escalation, and provide clear, visual insight into changes in initiative sequencing and deployment. Change Management Pillar Advocate: The change management advocate is responsible for maintaining familiarity with change requirements & updates, driving successful transformation through awareness, alignment, & adoption, & partnering with cross-organizational advocates to surface risks, address concerns, & coordinate next steps.
Requirements
- Solid understanding of change governance and program/project management methodologies
- Demonstrated ability to work effectively across multiple organizations, disciplines, geographies, and time zones
- Highly organized with strong attention to detail
- Strong analytical thinking and problem-solving capabilities
- Self-driven and proactive, with a strong sense of ownership and accountability
- Collaborative team player with high integrity and a results-oriented mindset
- Excellent verbal and written communication skills
- Proven ability to communicate effectively with diverse audiences, including Portfolio, Program, and Project Managers
- Skilled in negotiation, expectation setting, and delivering challenging messages with clarity and professionalism
Nice To Haves
- Strong relationship-building and networking capabilities
- Able to thrive under pressure, manage conflict effectively, and adapt to shifting and competing priorities
Responsibilities
- Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
- Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
- Establishes target outcomes in partnership with stakeholders and leaders
- Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
- Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
- Manages program financials and supports resource planning
- Ensures adherence with Enterprise Change Management standards
- Leverages strong change management expertise to develop and communicate strategies that drive cross-portfolio adoption and alignment
- Provides oversight across enterprise delivery portfolios, partnering with stakeholders to drive execution, manage risk, and ensure alignment to strategic priorities, with a focus on sustained, always-on operations and operational resilience
- Track success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule for team members and executive level status for senior leaders
- Effectively manages urgent, cross-portfolio requests, delivering timely updates and generating insights-driven reporting aligned to business needs
Benefits
- Affordable, competitive and flexible benefits
- Opportunities to learn, grow, and make an impact
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
