Senior Delivery Lead - Technology

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners. Enterprise Change Management & Governance: Partners in the development & execution of change management strategies, collaborating with Level 1 Change Management Leads & Portfolio Leads to drive awareness, adoption, and alignment across the portfolio. Operational Resiliency Oversight: Leading the development of annual planning updates & strategic initiatives aligned to Never Down & Technical Operational Resiliency (TOR), ensuring continuous, always-on operations through strong operational resilience, in close partnership with portfolio & development leads, & presenting to executive forums to inform prioritization and drive alignment. Strategic Sequencing of Portfolio Initiatives: Managing initiative sequencing & prioritization across the Global Operations Portfolio. Oversight includes collaborating with portfolio & project management leadership to capture critical updates, ensure timely risk escalation, and provide clear, visual insight into changes in initiative sequencing and deployment. Change Management Pillar Advocate: The change management advocate is responsible for maintaining familiarity with change requirements & updates, driving successful transformation through awareness, alignment, & adoption, & partnering with cross-organizational advocates to surface risks, address concerns, & coordinate next steps.

Requirements

Solid understanding of change governance and program/project management methodologies
Demonstrated ability to work effectively across multiple organizations, disciplines, geographies, and time zones
Highly organized with strong attention to detail
Strong analytical thinking and problem-solving capabilities
Self-driven and proactive, with a strong sense of ownership and accountability
Collaborative team player with high integrity and a results-oriented mindset
Excellent verbal and written communication skills
Proven ability to communicate effectively with diverse audiences, including Portfolio, Program, and Project Managers
Skilled in negotiation, expectation setting, and delivering challenging messages with clarity and professionalism

Nice To Haves

Strong relationship-building and networking capabilities
Able to thrive under pressure, manage conflict effectively, and adapt to shifting and competing priorities

Responsibilities

Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
Establishes target outcomes in partnership with stakeholders and leaders
Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Manages program financials and supports resource planning
Ensures adherence with Enterprise Change Management standards
Leverages strong change management expertise to develop and communicate strategies that drive cross-portfolio adoption and alignment
Provides oversight across enterprise delivery portfolios, partnering with stakeholders to drive execution, manage risk, and ensure alignment to strategic priorities, with a focus on sustained, always-on operations and operational resilience
Track success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule for team members and executive level status for senior leaders
Effectively manages urgent, cross-portfolio requests, delivering timely updates and generating insights-driven reporting aligned to business needs