Delivery Lead - Transformation & Operations

Wipro • Denver, CO

3d

About The Position

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging its holistic portfolio of capabilities in consulting, design, engineering, and operations, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping its customers, colleagues, and communities thrive in an ever-changing world.

The purpose of this role is to lead a DevOps team to facilitate better coordination among operations, development, and testing functions by automating and streamlining the integration and deployment processes. This role involves driving technical solution support, designing overall DevOps architecture/frameworks, deciding on DevOps tools and platforms, creating tool deployment models, defining and managing IT infrastructure, and managing the DevOps pipeline across the application lifecycle. It also includes tackling coding and scripting, ensuring application configuration onboarding, and integrating security throughout the DevOps lifecycle. The role requires providing customer support for DevOps tools, troubleshooting issues, performing root cause analysis of incidents, developing alternate solutions, and following escalation procedures. Additionally, it involves knowledge transfer, sharing best practices, and motivating the team. The role also encompasses team management, including forecasting talent requirements, hiring, training, ensuring compliance, building an internal talent pool, promoting diversity, setting performance goals, conducting reviews, managing performance issues, and driving employee satisfaction and engagement initiatives.

Requirements

• DevOps
• 8-10 Years Experience

Responsibilities

• Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications
• Design and define the overall DevOps architecture/ framework for a project/ module delivery as per the client requirement
• Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement
• Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly
• Define & manage the IT infrastructure as per the requirement of the supported software code
• Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain – from planning, coding and building, to testing, to staging, to release, configuration and monitoring
• Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions
• Ensure on boarding application configuration from planning to release stage
• Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained
• Provide customer support/ service on the DevOps tools
• Timely support internal & external customers escalations on multiple platforms
• Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module
• Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost
• Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems
• Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
• Provide knowledge transfer, sharing best practices with the team and motivate
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions
• Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
• Build an internal talent pool of HiPos and ensure their career progression within the organization
• Promote diversity in leadership positions
• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports
• Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
• Exercise employee recognition and appreciation

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed