Transformation Lead

American IT Systems•Plano, TX

5d•Hybrid

About The Position

The Transformation Lead will define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services. This role involves establishing transformation priorities aligned with business objectives, service commitments, and continuous improvement goals. The lead will also define the transformation communication and change adoption strategy across delivery organizations, and establish transformation success metrics related to process definition and implementation, quality, productivity, automation/AI implementation, talent refresh, ALM adoption, process compliance, and efficiency gains. Additionally, the role requires driving clarity of roles, responsibilities, and decision rights across transformation and delivery teams, and defining and driving continuous improvement through metrics, data-driven insights, maturity assessments, and quality audits.

Requirements

Pharma Benefit Management or Medicaid Enterprise Systems Experience is Mandatory
15+ years of experience in testing, quality engineering, technology delivery, including at least 2 large-scale transformation programs
15+ years of experience in Quality Engineering/Testing Delivery ownership delivering outcomes on productivity, quality and cost
Proven experience defining and governing enterprise transformation strategy
Strong understanding of testing lifecycle (STLC), process definitions, automation, ALM tools, TMMi Model and operating model transformation
Experience working in multi-vendor environments with clearly defined RACI-based delivery models
Demonstrated leadership in driving change management, adoption, and continuous improvement

Nice To Haves

Min 5 years in Healthcare with Medicaid programs is preferred

Responsibilities

Define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services
Establish transformation priorities aligned to business objectives, service commitments, and continuous improvement goals
Define transformation communication and change adoption strategy across delivery organizations
Define transformation success metrics (e.g., process definition and implementations, quality, productivity, automation AI implementation,, talent refresh, ALM adoption, process compliance, efficiency gains)
Drive clarity of roles, responsibilities, and decision rights across transformation and delivery teams
Define and Drive continuous improvement through metrics, data-driven insights, maturity assessments, and quality audits