Delivery Expert (02821) - 7060 Burroghs Ave

Domino's Franchise • Plano, IL

1d • Onsite

About The Position

MBR Management, a locally owned Domino’s franchise, is seeking a detail-oriented Delivery Expert for its Plano location at 7060 Burroghs Ave. The role is described as overseeing and optimizing delivery operations to support exceptional service and on-time performance. It calls for strong organizational skills, a customer-focused approach, and the ability to manage logistics challenges in a fast-paced environment.

Requirements

• Proven experience in delivery operations, logistics coordination, or supply chain management.
• Strong knowledge of route optimization and delivery scheduling principles.
• Proficiency with logistics software, delivery management systems, and data analysis tools.
• Excellent organizational and time management skills, including the ability to prioritize multiple tasks.
• Outstanding communication and interpersonal skills for collaboration across teams.
• Problem-solving ability and attention to detail in a fast-paced environment.
• Customer service experience focused on satisfaction and issue resolution.
• Ability to analyze data and metrics to inform operational decisions.
• Experience with vendor management and performance monitoring.
• Familiarity with supply chain processes and best practices.
• Proficiency in Microsoft Office Suite and relevant business applications.

Responsibilities

• Coordinate and manage daily delivery operations, including route planning, scheduling, and resource allocation.
• Optimize delivery routes and schedules to maximize efficiency and minimize costs while maintaining service quality.
• Monitor delivery performance metrics and KPIs, analyze data for trends, and identify improvement opportunities.
• Communicate with customers about delivery status, timelines, and potential issues.
• Collaborate with internal teams, logistics partners, and vendors to ensure seamless delivery execution.
• Troubleshoot delivery delays, exceptions, and customer concerns and implement timely resolutions.
• Maintain accurate delivery documentation and records and comply with company policies and regulations.
• Analyze delivery feedback and customer satisfaction data to drive operational improvements.
• Manage vendor relationships and performance to support reliable delivery service.
• Prepare reports and presentations on delivery metrics, performance analysis, and recommendations for leadership.

Benefits

• Flexible hours
• Competitive wages
• Tips paid daily
• Paid mileage
• Employee discount on all food items
• Advancement opportunities
• Paid training
• Health, dental, and vision insurance after 60 days of employment for full-time drivers
• Voluntary accident coverage and critical illness coverage for full-time drivers
• Flexible Spending Accounts for full-time drivers
• Ability to contribute to a 401(k) for full-time drivers

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed