Delivery Executive III

Nordic Healthcare Group (NHG)

About The Position

The Delivery Executive III is responsible for overall service delivery for a group of high-complexity Managed Services accounts and owns the client relationship with Nordic. The role partners with the Managed Services Client Partner Executive and Global Delivery Leaders to meet or exceed Nordic financial measures, achieve performance and client service metrics, and resolve issues in order to maintain strong client experiences. The position achieves results through matrixed managers and professional team members, working collaboratively with Global Delivery Leaders and Service Areas to provide positive end-user experiences, continuous improvement, and resource optimization. The Delivery Executive partners with the Client Partner Executive on client meetings to present delivery performance measures and service improvement plans, owns the group’s P&L, and ensures Nordic meets financial targets. The role executes account plans based on customer needs and market demand, applying deep professional understanding and IT Services expertise relevant to healthcare customers. Extensive experience, innovation, thought leadership, and judgment are used to make decisions.

Requirements

Generally requires a bachelor's degree and 8 years of related experience, a master's degree and 6 years of related experience, or 11 years of related experience with no degree.
Deep experience in IT contract management.
Experience with IT service lines under management at Nordic.
Experience in a global delivery environment.
Advanced ability to communicate clearly at all organization levels.
Advanced ability to multitask in a dynamic environment.
Excellent analytical, problem-solving, negotiation, and organizational skills.
Excellent ability to motivate and direct cross-functional delivery teams.
Excellent client service leadership capabilities.
Advanced knowledge, understanding, and application of project management principles and methodologies.
Excellent budgeting, business financial, and P&L skills.
Thorough understanding of Nordic’s goals, customer requirements, and competitor practices.
Thorough understanding of customers’ business priorities, strategy, and direction.
Able to travel 25–50%.

Responsibilities

Oversee overall delivery of Services for a group of high-complexity Managed Services accounts.
Own the client relationship with Nordic.
Achieve results through matrixed managers and professional team members.
Collaborate with Global Delivery Leaders and Service Areas to provide positive end-user experiences, continuous improvement initiatives, and resource optimization.
Partner with the Client Partner Executive to prepare for, facilitate, and participate in client meetings showcasing delivery performance measures and service improvement plans.
Own the P&L for the group of accounts and ensure Nordic meets financial targets.
Execute account plans addressing customer needs and market demand through analysis, coordination, and alignment with Managed Services CPE and the Account Relationship Matrix.
Apply IT Services expertise relevant to healthcare customers.
Oversee critical projects, customer engagements, or business processes.
Mentor team members.