Delivery Driver (non CDL)
About The Position
Makes deliveries to customers using a company-provided or rental vehicle. Maintains delivery records, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. The position requires operating a company or rental vehicle during the average work week. The company continuously monitors Motor Vehicle Records (MVRs); an acceptable MVR status and a valid driver’s license are required. Under general supervision, the driver delivers customer orders safely within a service area, follows planned routes and applicable traffic and safety rules, loads and unloads inventory using powered and non-powered material handling equipment, and communicates with customers and the distribution center about delivery matters. Complex or unusual problems are referred to a supervisor. Work output is regularly reviewed by a senior coworker or supervisor. The role is typically based in a comfortable environment, with regular exposure to conditions that may cause discomfort or a moderate risk of accident or illness. It involves intermittent periods of continuous physical exertion, and typically requires overnight travel less than 10% of the time.
Requirements
- Valid driver’s license and acceptable Motor Vehicle Record (MVR) status.
- Generally 2–5 years of experience in the area of responsibility.
- Specialized skills training or certification may be required.
- Ability to perform intermittent continuous physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may weigh 50+ pounds or be awkward.
- No more than 2 minor accidents in the past rolling 3 years.
- No more than 2 moving violations in the past rolling 3 years.
Nice To Haves
- High school diploma or GED is strongly preferred.
- Prior experience delivering merchandise to customers using a box truck or similar vehicle.
- At least 1 year of experience operating material handling equipment.
- Wholesale distribution experience.
Responsibilities
- Deliver customer orders safely within a service area and address order issues with customers.
- Follow planned routes to make timely deliveries while complying with traffic laws and safety regulations.
- Load inventory into trucks and unload orders at customer sites using powered and non-powered material handling equipment.
- Provide professional and polite customer service during deliveries.
- Review order manifests to ensure customer orders and daily routes are complete and accurate.
- Perform pre- and post-trip vehicle inspections in accordance with Department of Transportation regulations and company policies and procedures.
- Maintain routine contact with the distribution center for instructions about delivery interruptions, such as traffic congestion or missing orders.
- Prepare and maintain vehicle and customer order records in accordance with company policies and procedures.
- Contact customers with delivery status updates.
- Provide management feedback about escalated customer service and sales-related issues.
- Inspect and maintain delivery vehicles.
Benefits
- Medical coverage with prescription drug coverage
- Dental plans
- Vision plans
- Health care and dependent care FSA, as applicable
- 401(k) with company match
- Paid holidays, vacation, personal time, and wellness day
- Paid sick time
- Life insurance
- Accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Critical illness insurance
- Accident insurance
- Whole life insurance
- Commuter benefits
- Tuition reimbursement
- Employee assistance program
- Adoption and surrogacy assistance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
