Delivery Director

J.D. Power • Ontario - Remote, ON

4d • $160,000 - $175,000 • Remote

About The Position

The Delivery Director is the senior leader accountable for planning, executing, and completing client engagements across one or more JD Power OEM programs. Working with client stakeholders and internal account teams, this role provides strategic direction and hands-on guidance to delivery teams to ensure projects are completed on time, within budget, and to quality standards. The role serves as a primary stakeholder contact while leading project managers and delivery professionals, and owns governance, budgets, risk, and quality across a portfolio of concurrent engagements.

The Delivery Director establishes predictable, repeatable delivery practices that protect revenue and margin, strengthen client confidence, and develop capable project managers and delivery leaders. The position is remote in the USA or Canada and reports to the VP, Professional Services.

Requirements

• Bachelor’s degree in business administration, project management, engineering, information technology, or a related discipline.
• At least 7 years of project or program delivery experience leading complex, multi-workstream engagements from initiation through completion, with a record of on-time, on-budget delivery.
• Demonstrated success leading and developing multidisciplinary teams, including remote team members, and fostering accountability and high performance.
• Working knowledge of the software development lifecycle, including Waterfall, Agile, DevOps, and CI/CD.
• General understanding of IT infrastructure, cloud platforms, cybersecurity, and data analytics sufficient to engage credibly with technical teams.
• Proficiency with project management tools such as Microsoft Project, Jira, Asana, or similar.
• Strong command of budgeting, forecasting, and cost control, with proven risk management skills.
• Ability to align project objectives with business goals, assess business impact and ROI, and plan change management across stakeholder groups.
• Excellent verbal and written communication skills, confidence presenting to senior audiences, and ability to negotiate scope, priorities, and deliverables.
• Sound decision-making in ambiguous situations, adaptability as circumstances change, and commitment to continuous learning.
• Willingness to travel to client locations as program needs require.
• Legally authorized to work in the country where employment is offered; employment sponsorship is not provided.

Nice To Haves

• Automotive industry experience, including work with OEMs or with an agency or solution provider serving OEMs.
• PMP, PRINCE2 Practitioner, Certified ScrumMaster, or PMI-ACP certification.

Responsibilities

• Lead initial client meetings, stakeholder interviews, and requirements sessions to understand project needs, goals, constraints, and success criteria.
• Work with project managers to define project scope, objectives, deliverables, milestones, timelines, resources, and budgets; review and approve project plans, work breakdown structures, and dependencies.
• Establish governance, team roles and responsibilities, communication strategies, quality standards, and documentation requirements for each engagement.
• Align project plans with client and organizational priorities and anticipate changes to scope, schedule, or budget.
• Implement delivery methodologies, direct project teams, monitor progress against baseline plans, and take corrective action when needed.
• Allocate personnel, technology, and vendor resources to support on-time, on-budget delivery.
• Ensure compliance with delivery standards and best practices; track project metrics, performance indicators, and lessons learned.
• Provide regular status reports covering progress, KPIs, milestones, risks, issues, and decisions, and maintain plans, schedules, and budgets.
• Set quality expectations, work with the QE team to confirm standards are met before deliverables reach clients, and address quality issues.
• Ensure project managers identify, assess, and mitigate risks; regularly review portfolio risks and communicate significant risks to stakeholders and leadership.
• Oversee engagement budgets, monitor revenue and margin against plan, review forecasts, and act early on variances or risk of overruns.
• Identify opportunities to improve cost, efficiency, and delivery processes across the portfolio and share lessons learned across teams.
• Identify clients, sponsors, vendors, and other affected parties; understand their priorities and build relationships through transparent communication.
• Set realistic goals, timelines, and deliverables, solicit stakeholder feedback, and proactively address concerns.
• Negotiate scope changes, deliverables, and priorities to resolve conflicts and reach agreements that support project success.
• Facilitate internal and client meetings that lead to decisions, solutions, or clear next steps, and communicate the broader implications of changes to project parameters.
• Raise issues with internal leadership and sales early and escalate them in a timely, tactful manner.
• Set clear team goals, roles, and responsibilities so team members understand their contributions.
• Lead, coach, and mentor project managers and delivery professionals, including remote team members, through regular one-on-ones, constructive feedback, and performance management.
• Foster collaboration, trust, ownership, sound decision-making, constructive conflict resolution, and recognition of team achievements.

Benefits

• Eligible employees may participate in medical, dental, vision, disability, and life insurance.
• Retirement savings programs.
• Paid time off.
• Wellness programs.
• Other company-sponsored benefits, which vary by country and employment status.
• Flexible work arrangements.
• Opportunities for learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior