Director, Project Delivery

Avalere Health

6d•$130,000 - $155,000

About The Position

Avalere Health is seeking a Director, Project Delivery, to lead project delivery and operational excellence across a portfolio of accounts. The role requires strong knowledge of agency workflow and financial management, excellent communication skills, and the ability to lead project management teams and cross-functional relationships across agency departments, clients, and external partners. The Director independently identifies, analyzes, and resolves issues involving workflow, client delivery, resourcing, and budgets, and makes confident decisions while maintaining strong organization and attention to detail. The role leads project delivery from scoping and definition through execution and lessons learned, and serves as a resource for the Project Management Department and other agency leaders. It includes responsibility for account delivery, team leadership, client relationships, process improvement, project standards, estimates, budgets, staffing forecasts, and financial reporting. The position has direct reports and may require travel to client locations. Avalere Health offers a flexible working approach, with employees working in-office or at home according to team and client needs. The company describes an inclusive culture, employee network groups, professional development resources, and support for employees and families.

Requirements

Bachelor’s degree required.
10+ years of project management experience in a healthcare agency environment.
Detailed knowledge of pharmaceutical brand marketing, including broadcast, print, digital, and Medical/Legal/regulatory review.
Excellent experience with project methodologies, including agile, hybrid, and waterfall.
Expert project management skills and experience, including schedule development, management, monitoring, and oversight.
Strong verbal and written communication skills, leadership and management skills, organization, and attention to detail.
Ability to work independently and identify, analyze, and resolve problems related to agency workflow, client delivery, resourcing, and budget management.

Nice To Haves

Expert-level experience with MS Office, including Word, Excel, PowerPoint, and Outlook.
Expert-level experience with MS Project or other project plan software such as Smartsheet.
Expert-level experience with production tools and proprietary software such as Egnyte, JIRA, Asana, content management systems, and online routing.
Excellent knowledge of the web and related technologies, including user experience, web development, web services, integration, application management, and hosting.
Strong experience with traditional/non-digital and digital campaigns, including sites, digital experiences, and email.

Responsibilities

Lead all aspects of project delivery, from project scoping and definition through successful execution and lessons learned.
Serve as a delivery lead for a portfolio of accounts and associated programs, and as a leader of the Project Management Department.
Plan roadmaps, solve problems, and drive operational excellence and adherence to best practices.
Lead cross-functional delivery teams and liaise with department managers to achieve business objectives and client satisfaction.
Create or improve processes and procedures to streamline or automate agency workflows in support of business objectives.
Enforce project standards and business management systems.
Lead and mentor APMs, PMs, and SPMs, including direct reports.
Foster client relationships and represent agency operations and project management in client meetings and planning discussions; travel to client locations may be required.
Lead and contribute to launch planning roadmaps and day-of-approval plans during client PDUFA timeframes.
Create and distribute project burn reports, escalating or mitigating risks in collaboration with Account Management.
Own estimation and budget reconciliation for assigned accounts, including project scopes and account staffing, working with VP and Director colleagues on agency staffing requirements.
Help train the PM group in estimation techniques and promote accuracy and timeliness.
Collaborate with Account teams on statements of work, prepare estimates, discuss requirements, and recommend costs.
Consult with teams on financial issues and address scope changes.
Review weekly, monthly, and quarterly assignments to forecast staffing limits; partner with department heads to secure resources and ensure appropriate utilization.
Maintain detailed knowledge of project costs and person-hours from initiation through completion.
Prepare special analyses and monthly financial reports as needed.

Benefits

401(k) plan with employer matching contributions up to 4%, immediately vested.
Life insurance and disability coverage.
Medical, dental, and vision plans.
Flexible working arrangements, including hybrid and remote work.
Option to work from anywhere across the globe for two weeks each year.
20 vacation days and one personal well-being day.
Nine public holidays, gifted end-of-year holidays, and an early Summer Friday finish in June, July, and August.
Free counselling through the employee assistance program and personalized health support.
Enhanced maternity, paternity, and family leave policies.
Fertility policies and support.
On-demand training, professional development support, and global mobility opportunities.