Delivery Assurance Specialist - Aftermarket (Onsite)

RTX•Windsor Locks, CT

1d•$86,800 - $165,200•Onsite

About The Position

As a Delivery Assurance Specialist, you will work closely with internal product teams, operations, supply chain, engineering, logistics, and external customers to monitor delivery performance, address potential delays, and coordinate recovery actions. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and is motivated by delivering results that strengthen customer satisfaction and business performance.

Requirements

A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
Experience in delivery assurance, customer support, operations, supply chain, program support, logistics, or a related field.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Experience supporting delivery performance, order fulfillment, logistics, or aftermarket operations.
Experience building relationships and collaborating effectively with internal and external customers.
Experience with SAP and Microsoft Office applications.
Experience managing competing priorities, maintain attention to detail, and respond effectively in a fast-paced, customer-focused environment.

Responsibilities

Execute delivery assurance objectives for assigned programs, proactively monitoring performance and coordinating actions to support on-time delivery and customer commitments.
Monitor delivery schedules, program status, and critical customer hardware to identify potential risks, anticipate delays, and initiate timely resolution efforts.
Collaborate with Collins Product Teams and cross-functional partners to investigate and resolve issues affecting customer requirements and delivery commitments.
Serve as a primary point of contact for assigned programs, communicating regularly with internal and external customers regarding delivery status, emerging concerns, and recovery actions.
Track critical customer hardware through shipment and delivery, partnering with logistics and other functional teams to address transportation issues and minimize customer impact.
Perform escalated expediting activities as needed, coordinating recovery efforts and driving follow-through on actions required to meet customer commitments.
Support customer delivery meetings by preparing status updates, highlighting delivery risks, communicating outstanding issues, and coordinating follow-up actions.
Identify and execute process improvements that enhance delivery visibility, strengthen execution, and improve the overall customer experience.
Utilize delivery assurance systems, SAP, and Microsoft Office applications to maintain accurate program information, monitor progress, and communicate delivery performance.
Build effective working relationships across functions and organizational levels to facilitate timely decisions, resolve issues, and maintain alignment on customer priorities.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
May be eligible for relocation.