Deli Supervisor

Wilderness at the Smokies•Sevierville, TN

About The Position

The Deli Supervisor is responsible for operating food locations at Wilderness Development Corp. In coordination with the Manager and Director, the supervisor monitors product needs, pricing, budgeted costs, inventory levels, and outlet demand. Responsibilities include ordering, staffing, inventory, budgets, food quality, cash-handling procedures, cleanliness, and ensuring products meet high standards. The role reports to the Manager/Assistant Manager and Director of F&B and may receive additional duties as assigned. The supervisor directly oversees employees under the Department Manager’s direction. Supervisory duties include interviewing, hiring, training, planning and assigning work, directing and appraising performance, recognizing employees, assisting with discipline, and resolving complaints and problems. The position requires hands-on knowledge of outlet duties, including bartending, expediting, cashiering, cooking, cleaning, and dishwashing.

Requirements

Less than high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Tennessee Driver’s License or ability to obtain one within 30 days of employment.
ServSafe Certificate.
TABC Permit.
Completion of all required in-house F&B classes and training.
Strong leadership skills and ability to motivate people.
Good negotiation and listening skills and ability to act independently with little supervision.
Knowledge of food and beverage menus, food preparation, and presentation.
Hands-on supervisory approach; organization, attention to detail, creative thinking, problem solving, and staff training skills.
Ability to handle multiple duties efficiently and stressful situations.
Ability to operate office equipment, including a computer, word processing and spreadsheet software, voicemail, copier, fax, and calculator.
Good understanding of company policies and procedures.
Good attendance and punctuality; professionalism, good grooming, proper uniform, efficient work, adherence to resort and office policies and standard operating procedures, and a positive attitude.
Ability to meet the physical demands of the role, including regularly standing, walking, using hands, reaching, talking and hearing; frequently sitting, stooping, kneeling, crouching, crawling, tasting and smelling; occasionally climbing and balancing; regularly lifting up to 25 pounds and frequently lifting up to 50 pounds with assistance.
Close vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Keep all areas clean and organized to support a high level of customer service.
Maintain inventory at par levels, including proper product rotation and storage and control of inventory flow for each outlet.
Work with the Food & Beverage Manager and Director to increase gross revenue through training and upselling.
Assist with hiring and training personnel on cash handling, food safety, and maintaining a sanitary work environment.
Oversee and manage daily staffing needs.
Master and perform outlet duties, including bartending, expediting, cashiering, cooking, cleaning, and dishwashing.
Comply with company policies and procedures, including uniform and cleanliness requirements, associate injury documentation and reporting, corrective action, and associate reviews.
Work positions as needed.
Interview, hire, train, plan and assign work, direct and appraise employee performance, assist with discipline, and resolve complaints and problems.
Perform other duties as assigned by management.