Deli Supervisor

Wilderness Resort•Sevierville, TN

About The Position

The Deli Supervisor is responsible for operating the Food Locations at Wilderness Development Corp. Working with the Manager and Director, the supervisor keeps current on product needs, pricing, and budgeted costs, and ensures inventory levels match outlet demand. The role covers ordering, staffing, inventory, budgets, food quality, cash-handling procedures, cleanliness, and ensuring products meet high standards. The position reports to the Manager/Assistant Manager and Director of F&B and may be assigned additional responsibilities as they arise. The supervisor directly supervises employees under the Department Manager’s direction and carries out supervisory duties in accordance with company policies and applicable laws. These duties include interviewing, hiring, training, planning and assigning work, directing employees, appraising performance, rewarding and assisting in disciplining employees, and resolving complaints and problems. The role regularly involves standing, walking, handling and reaching, and talking or hearing; it also involves sitting, stooping, kneeling, crouching or crawling, and tasting or smelling. Occasional climbing or balancing is required. The employee regularly lifts up to 25 pounds and frequently lifts up to 50 pounds with assistance. The work environment includes wet or humid conditions and moving mechanical parts, with frequent exposure to outdoor weather, extreme cold, and extreme heat. Occasional exposure to fumes, airborne particles, and toxic or caustic chemicals may occur. Noise levels are moderate.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Tennessee Driver’s License or ability to obtain one within 30 days of employment.
ServSafe Certificate.
TABC Permit.
Completion of all required in-house F&B classes and training.
Strong leadership skills and ability to motivate people.
Good negotiation and listening skills.
Ability to act independently with little supervision.
Knowledge of food and beverage menus, food preparation, and presentation.
Hands-on supervisory approach; organized, detail-oriented, and creative.
Problem-solving and staff-training skills.
Ability to handle multiple duties efficiently and stressful situations.
Ability to operate office equipment, including a computer, word-processing and spreadsheet software, voicemail, copier, fax, and calculator.
Good understanding of company policies and procedures.
Good attendance and punctuality; professionalism, good grooming, proper uniform, efficient work, and a positive attitude.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Ability to meet the stated physical demands, including regularly lifting up to 25 pounds and frequently lifting up to 50 pounds with assistance.

Responsibilities

Keep all areas clean and organized to support a high level of customer service.
Maintain product inventory at par levels, including proper rotation, storage, and control of inventory flow for each outlet.
Work with the Food & Beverage Manager and Director to increase gross revenue through training and upselling.
Assist with hiring and training personnel on cash-handling procedures, food safety, and maintaining a sanitary work environment.
Oversee and manage daily staffing needs.
Master and perform outlet duties as needed, including bartending, expediting, cashiering, cooking, cleaning, and dishwashing.
Comply with company policies and procedures, including uniform and personal cleanliness requirements, injury documentation and reporting, corrective action, and associate reviews.
Work positions as needed.
Carry out other duties assigned by management.
Interview, hire, train, plan, assign, and direct employee work; appraise performance; reward and assist in disciplining employees; and address complaints and resolve problems.