Deli Service Counter Manager

Festival Foods•Onalaska, WI

6h•Onsite

About The Position

Join our Festival Foods Team as a Deli Service Counter Manager! Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Service Counter Manager to join our deli team in our retail grocery store environment, where you'll play a crucial role in overseeing all aspects of the deli service counter, working closely with your team to keep the counter stocked and fresh while providing exceptional guest service.

Requirements

High School Education or equivalent combination of education and experience, with at least 3+ years of leadership experience (preferably in retail or restaurant settings).
Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment.
Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment.
A complete understanding of safety requirements and company safety policies, along with knowledge of proper procedures for equipment and safety hazards.
Solid knowledge of the retail food business, perishable department operations, and merchandising, as well as the ability to make effective and timely decisions.

Responsibilities

Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team.
Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers to qualified candidates.
Provide thorough and consistent training for new Deli associates and offer ongoing support to enhance retention.
Set a strong example for the team and ensure a positive customer experience.
Assist guests with locating items both on and off the sales floor, and address guest concerns with service or product-related issues.
Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards. Maintain accurate inventory and temperature logs.
Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM.
Maintain a clean, organized, and sanitized work environment, including shelving, sales floors, and other necessary areas.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Other duties as assigned.

Benefits

15% off your grocery purchases for you and your immediate household!
Weekly Pay
Premium Pay on Sundays and select holidays for part-time and full-time associates.
Time and a half on Sundays and select holidays for hourly full-time store associates.
Two-Week Advanced Scheduling
Vision insurance
Two dental coverage options
3 weeks of paid parental leave
Fitness reimbursement program
EAP (Employee Assistance Program)
LEAPCare Care Coaches
401(k)
Annual discretionary match for 401(k)