Deli Service Manager

BriarPatch Food Co-op•Auburn, WA

7d•Onsite

About The Position

Responsible to manage the Deli Service staff and operations to meet goals for safety, sales, margin, labor, food quality and customer service.

Requirements

California Food Handlers or ServSafe Manager certificate or equivalent
High school diploma or GED certificate
Culinary school or two years supervisory experience in a large scale, professional food service environment; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or electronic form.
Knowledge of: Internet software, Inventory software, Order processing systems, Spreadsheet software, Word Processing software, MS Outlook or equivalent email program, Scheduling and time record software.

Nice To Haves

Approaches others in a tactful manner.
Reacts well under pressure.
Treats others with respect and consideration regardless of their status or position.
Accepts responsibility for own actions.
Follows through on commitments.
Focuses on solving conflict, not blaming.
Maintains confidentiality.
Listens to others without interrupting.
Keeps emotions under control.
Remains open to others’ ideas and tries new things.
Exhibits confidence in self and others.
Inspires and motivates others to perform well.
Effectively influences actions and opinions of others.
Accepts feedback from others.
Gives appropriate recognition to others.
Coaches, trains, plans, assigns, coordinates, and directs work of others.
Monitors performance.
Disciplines.
Addresses complaints.
Resolves common personnel problems.

Responsibilities

Ensure prompt, friendly, helpful customer service is delivered to customers by all Deli staff.
Utilize knowledge of natural foods and customer service skills to respond to customer’s inquiries and needs.
Have functional knowledge of how Co-ops operate and be able to explain key concepts to customers.
Report customer suggestions, comments, and complaints to Food Services Manager to ensure follow up.
Oversee Deli Service staff in preparing high quality and consistent Deli recipes.
Oversee Deli service staff in working shifts to ensure: all food and drinks are made to order; the service cases, condiment bar, and indoor seating area are stocked, and cleaned; cheese is cut and wrapped; grab-and-go products are packaged; and customers are served in a prompt, friendly, courteous manner.
Ensure Deli cases are fully stocked for abundance.
Oversee proper rotation and dating of Deli items to ensure freshness.
Ensure all Deli products are accurately labeled with price and ingredients.
Merchandize and promote Deli products, through accurate shelf tags, signs, cleanliness, and product placement.
Maintain Deli service area flow, meeting food production and staff productivity, and ‘ticket time’ goals.
Ensure outside vendor deli items have accurate par levels and are ordered, received, priced, labeled, stored and merchandized properly.
Ensure that established opening and closing procedures are properly carried out.
Ensure that all unsellable products are recorded and disposed of in accordance with set Deli procedures.
Work with Deli Service shift supervisors on recipe and menu development as directed by Food Services Manager.
Ensure proper food storage, labeling, and sanitation procedures are followed in all food preparation and storage areas to meet health department regulations.
Coordinate with Kitchen Manager and Deli Receiver to maintain adequate amounts of ingredients, packaging supplies, and all inventory on hand.
Participate in inventory counts.
Lead by example in work ethic, attitude and professional conduct.
Participate in all trainings.
Work with Food Services Manager to provide supervision of Deli service staff, and all Deli staff in the absence of the Food Services Manager, following established policies and procedures.
Assign duties and examine work of subordinates for quality, safety, efficiency, and conformance to policies and procedures.
Lead staff meetings and ensure all Deli service staff are informed of policy changes.
Ensure all Deli service staff obtain food safety certification required by state and federal entities.
Ensure on the job training for all Deli service staff.
Work with Food Services Manager to recruit qualified applicants following established procedure.
Work with Food Services Manager to schedule hours for Deli service staff within payroll allocation.
Review and approve time clock records.
Work with Food Services Manager to take disciplinary action as needed following established policies.
Maintain harmony among all Deli staff and resolves grievances.
Attend Deli Management team and Deli Department meetings.
Monitor refrigerators and case temperatures and maintain logs.
Ensure Deli Service area and all food preparation and storage areas are maintained in a sanitary and orderly condition, meeting Health Department standards.
Notify Food Services Manager of equipment repair in a timely manner.
Schedule and oversee deep cleaning of Deli Service area.
Maintain all equipment in good working order; coordinate with Food Services Manager and Facilities Manager the regular maintenance of equipment.
Protect the safety of self, co-worker's, and BriarPatch Co-op patrons at all times.
Report any potentially harmful equipment or situations to the immediate supervisor without delay.
Report safety-related accidents and incidents at once to supervisor.
Follow all company and safety policies and procedures.
Operate equipment in a safe manner that will not lead to injury of self or others.
Oversee Department Safety Meeting trainings for Deli Service staff and turn in sign-off sheets on time to HR Department for tracking.
Contribute to sustainability efforts at BriarPatch that support a sustainable community through: Minimizing waste by reducing and reusing materials and resources when possible. Proper recycling and composting. Water & energy conservation. Seeking methods to make departmental functions more sustainable and taking an active role to implement them.
Value and support a work environment that includes people of different identities from diverse backgrounds.