Deli Service Counter Lead

Festival Foods • Marshfield, WI

5d • Onsite

About The Position

Join our Festival Foods Team as a Deli Service Counter Lead! Job Title: Deli Service Counter Lead Reports To: Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Service Counter Lead to join our deli team in our retail grocery store environment, where you'll play a crucial role in overseeing all aspects of the deli service counter, working closely with your team to keep the counter stocked and fresh while providing exceptional guest service.

Requirements

• High School Education or equivalent combination of education and experience.
• At least 3+ years of leadership experience (preferably in retail or restaurant settings).
• Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment.
• Excellent oral and written communication skills.
• Ability to manage a diverse team in a fast-paced environment.
• Complete understanding of safety requirements and company safety policies.
• Knowledge of proper procedures for equipment and safety hazards.
• Solid knowledge of the retail food business, perishable department operations, and merchandising.
• Ability to make effective and timely decisions.

Nice To Haves

• Prior food service or cashier leadership experience in fast food, restaurant, or retail.

Responsibilities

• Provide excellent guest service, including greetings, answering questions, and addressing concerns.
• Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team.
• Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers.
• Provide thorough and consistent training for new Deli associates and offer ongoing support.
• Set a strong example for the team and ensure a positive customer experience.
• Assist guests with locating items and address service or product-related concerns.
• Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards.
• Maintain accurate inventory and temperature logs.
• Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM.
• Maintain a clean, organized, and sanitized work environment.
• Ensure regular, timely attendance in compliance with the work schedule.
• Perform other duties as assigned.

Benefits

• 15% off grocery purchases for you and your immediate household.
• Weekly Pay
• Premium Pay on Sundays and select holidays for part-time and full-time associates.
• Two-Week Advanced Scheduling
• Vision Insurance
• Two Dental Coverage Options
• 3 weeks of paid parental leave
• Fitness reimbursement program
• EAP (Employee Assistance Program)
• LEAPCare Care Coaches
• 401(k) with annual discretionary match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED