Deli Clerk 481

Kroger • West Bloomfield, MI

1d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals while monitoring established quality assurance standards. Support the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

The role serves customers in the deli, bakery, and bistro by answering product questions, making recommendations, offering samples, and sharing specials. It includes slicing meats and cheeses, preparing requested items and food to company standards, and ensuring products are fresh, correctly portioned, packaged, labeled, stocked, and inventoried. The clerk operates department equipment according to company guidelines and follows food-safety, temperature-control, and workplace-safety procedures. The position also involves reporting discrepancies, equipment repair needs, accidents, safety risks, and illegal activity to management. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• Follow food-safety regulations and company guidelines for equipment use.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Comply with safety procedures and report unsafe conditions, accidents, safety risks, and illegal activity.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming customer experience by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and respond to questions or make suggestions.
• Slice deli meats and cheeses to customer requests using proper equipment.
• Prepare deli, bakery, and bistro items to customer requests using proper equipment.
• Offer product samples and inform customers of deli, bakery, and bistro specials.
• Provide fresh products in the correct or closest possible portion size to the amount ordered.
• Recommend deli, bakery, and bistro items to help customers find products they want and need.
• Use department equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare food to company standards; package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Use kitchen equipment such as a stove, computerized scale, fryer, steamer, and Robot Coupe.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
• Follow food-safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment preventively and notify the appropriate department or store manager of needed repairs.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Support the department manager in meeting sales and profit goals and monitor established quality assurance standards.
• Encourage associates to deliver excellent customer service and support the Customer 1st strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed